Customer Service Advisor - Haverfordwest, United Kingdom - Castle Hot Tubs Ltd
2 weeks ago
Description
Castle Hot Tubs is currently seeking a Customer Service Advisor to join our friendly team in Hayscastle, Haverfordwest.Key Responsibilities:
- Assist customers with product inquiries, placing orders, and resolving customer issues
- Maintain accurate customer records and ensure timely and effective followup
- Collaborate with other team members to ensure customer satisfaction and retention
- Provide technical online telephone support to the public, regarding the repair and support of our products
- Guide customers through troubleshooting and offer aftercare advice
Requirements:
- Excellent communication and interpersonal skills
- Strong problemsolving and analytical skills
- Confident dealing with Customers seeking technical advice
- Ability to multitask and work in a fastpaced environment
- Excellent organisational skills
- Practically minded who can work efficiently and use own initiative have the ability to selfmotivate and show enthusiasm
If you are passionate about delivering exceptional customer service and have the skills and experience required for this role, we encourage you to apply.
Please note this job is based in our Hayscastle Head Office so access to your own vehicle is essential.
Job Types:
Full-time, Permanent
Pay:
From £11.44 per hour
Expected hours: 40 per week
Benefits:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Haverfordwest: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
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