Sales Support Administrator - Crawley, United Kingdom - Land and Sea Resources

Land and Sea Resources

Verified Company

Crawley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job title :
Sales Support

Reports to:
Sales Office Manager

Job description

This role is office based, it involves providing support for the Sales department, and others as required, as directed by the manager of the department.

A core function of this role is the preparation of documentation for customer orders but duties will be wide ranging and dictated by the needs of the business.

Main duties

Liaising with customers on their documentation requirements and ensuring approval is obtained where this is required before submitting final documentation
Preparing documentation packs for customers in accordance to the company procedure and sending them electronically and by post
Answering the telephone, recording and redirecting calls
Answering and recording the live chat enquires
General data input to the computer system: initiate projects, adding companies and contacts, exhibition leads, complete tasks list, sending brochures, letters, flyers etc. at the request
Preparing orders, purchase orders, order acknowledgements, invoices
Managing and maintaining company correspondence on company computers system according to the company procedures
Recording website leads received online onto computer system
Recording customer satisfaction information
Document filing
Preparing and sending post if required
Prepare monthly statistics if required
Preparing documentation packs for internal departments.
Adhoc printing and scanning jobs as required
Have fundamental understanding of BS EN ISO 9001:2000 procedures
Following good working practices and company operating procedures
General office duties as required
Assisting other departments within the business as directed by management