Technical Support - London, United Kingdom - Astreya
Description
What this Job Entails:
The Hardware Support Technician provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe.
Scope:
- Follows established procedures for routine work
- Requires detailed instructions
Your Roles and Responsibilities:
- Assist with inventory and asset management including receipt and disposition of hardware
- Document all defects of premass production hardware and/or software
- Help perform hardware reworks (e.g., swapping out boards/chips, removing writeprotect screws, etc.)
- Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID's, etc.)
- Assist with servo flashing, firmware upgrade, flashing unsigned images
- Helps in resolving support tickets on device issues
- Help provide technical support during events (travel often required)
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- High school diploma or general education degree (GED) 0 to 2 years' related experience and/or training; or equivalent combination of education and experience
- IT savvy and interested in new technologies
- Knowledgeable about inventory, and comfortable in an IT inventory environment
- Capable of following technical instructions to flash drives, image devices and rewrite hardware IDs
- Excellent communicator in both written and verbal English
- Ability to work in a team
- Ability to excel in a fast paced work environment.
- Ability to learn new things and adapt to a changing environment quickly
- Strong organization skills, and able to identify the steps to be taken to achieve objectives
Preferred Qualifications:
- Data experience
- Excel experience
Physical Demand & Work Environment:
- Must have the ability to perform officerelated tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What can Astreya offer you?
- Employment in the fastgrowing IT space providing you with a variety of career options
- Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
- Introduction to new ways of working and awesome technologies
- Career paths to help you establish where you want to go
- Focus on internal promotion and internal mobility we love to build teams from within
- Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
- Education Assistance
- Dedicated management to provide you with on point leadership and care
- Numerous on the job perks
- Market competitive compensation and insurance, health and wellness benefits
Job Types:
Full-time, Permanent
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- London,
Greater London:
reliably commute or plan to relocate before starting work (required)
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