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Customer Service Advisor - Cardiff, United Kingdom - First Choice Housing Association

First Choice Housing Association

Verified Company

Cardiff, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CUSTOMER SERVICES ADVISOR

Summary Terms and Conditions
First Choice wants to be an employer that attracts and keeps the best people.

In addition to salary, we offer a range of benefits that aim to keep us competitive in the market place.

Hours of work:
Standard full time hours are 35 per week, Monday to Friday. Flexible working hours including generous time off in lieu arrangements. We also offer agile working with a blend of home/office working. A working from home allowance is also provided of £50pcm.

Place of Work:
Greenmeadow Springs Unit 10 Village Way, Tongwynlais, Cardiff, CF15 7NE. We also offer a hybrid working environment with a blend of office/home working.

Salary:
SCP20 -SCP25 - £23,898 - £27,870.

Car:
Business mileage paid at current HMRC mileage rates.

Pension:10% Employer's contribution to personal pension scheme with 3% mandatory employee contribution.

Annual leave:26 days annual leave, plus paid leave for all statutory holidays rising to 27 in the January following 2 years' service and thereafter a day per year until the maximum limit of 30 days.

Notice period:
One month on either side.

Sickness pay:
Generous sickness pay, plus enhanced maternity, paternity and adoption pay.

Health Plan:
Tax-paid provision of HSF Health plan.

Training:
Excellent training opportunities, study fees and exam leave.

Professional subscription:
One professional subscription paid per annum.

Other benefits:

Death in service benefits
Critical illness cover
Health wellbeing packages including gym membership
Subsidised Christmas party
Annual health screening
Annual staff away day
Cycle to work scheme
Birthday off as an extra holiday

JOB DESCRIPTION

General Aims:
To provide high quality front line customer focused service to all tenants, callers and visitors to the association.

1.0 CUSTOMER FOCUS

1.1 To provide a high quality comprehensive front line customer focused service to all callers and visitors to the association responding to customer requests.

1.2 To process maintenance invoices, work orders, recharges and quotations gaining authorisation, ensuring accurate coding and completion on relevant systems.

1.3 To undertake all administration related to the customer services department including data entry, contractors and consultants, works completion and tenancy agreements.

1.4 To undertake general administration to include mail, new supplier forms, ordering of stationary and supplies, management of telephone systems, booking of transport and accommodation, recycling, disaster recovery file and board and committee intranet and meeting support.

1.5 Undertake service contract surveys of customer opinion to measure tenant satisfaction feeding into the association's performance management systems and enabling First Choice to act upon feedback in combination with the Customer Services Manager

1.6 To maintain comprehensive property, health and safety, equal opportunities information, archive files and "important documents" for each property.

2.0 TENANT PARTICPATION

2.1 Undertake administration for all tenant participation activities and events including the preparation, attendance and post review of tenant events.

2.2 Produce communication with tenants in an accessible format, including CD/DVD versions, newsletter editorial groups and social media updates where appropriate.

2.3 To adhere to the principles outlined in the association's tenant participation strategy, attending key First Choice events

3.0 OTHER RESPONSIBILITIES
3.1 Uphold the association's Code of Conduct, standing orders and policies and procedures setting high personal standards

3.2 Undertake all Health & Safety Responsibilities relevant to the role as outlined in the organisational Health & Safety Policy

3.3 To undertake other duties as may be reasonably expected commensurate with the post.

Job Types:
Full-time, Permanent

Salary:
£23,898.00-£27,870.00 per year

Benefits: