Customer Service Advisor - Bretton, United Kingdom - HB Commercial

HB Commercial

Verified Company

Bretton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

NEW YEAR NEW YOU
Would you like a new position with a great company that is expanding year on year?
Would you like to be part of the growth?
Do you want to learn new skills and gain further experience in Customer Service or are you
already a Customer Service champion that a requires a better package?
What will I do as a Customer Service Advisor?

Take inbound calls from potential and existing customers, ensuring our reputation

is maintained to a high standard for our internal and external brands

Delivering outstanding services to every customer
Ensuring you take responsibility for our customers and provide resolutions
Taking ownership for your development within the company
Be determined to succeed and accountable for results, for yourself and the business
Acting with drive, pace, and passion
Following system and procedural processes to ensure compliance with the FCA

What does it take to be a Customer Service Advisor?
It doesn't matter if you've never worked in a contact centre or within an insurance environment before, with our award-winning Learning and Development team, we will provide you with a comprehensive training programme, all we ask is for the following

Ideally six months experience working within a customer service environment, this

could be from a variety of backgrounds including retail, contact centre and
hospitality (face to face, by phone or in written form)

A proven track record of delivering excellent customer service
Strong communication skills including written and verbal
Taking responsibility for customer concerns and resolution
Excellent time management and attention to detail
Good numeracy and literacy skills
Proven record for setting own goals and monitoring own performance

Benefits you can expect:
Salary £ shift allowance £2500

Pension: Auto Enrolment applies. Contribute 1, 2, 3, 4, 5%
Life Assurance: Up to 4x base salary
Dental Insurance
Taste card
Technology purchase
Annual leave 25 days per year, this increases to 1 day a year after each full year

of service Max 30 days