Medical Receptionist - Wakefield, United Kingdom - Homestead Medical Centre

Description

Main Aims and Objectives To maintain a courteous and helpful manner to all patients and other visitors, regardless of age, sex, ethnic origin, ability and circumstance.

To offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To ensure that total confidentiality is maintained at all times.

To perform the main duties and responsibilities as defined in this job description or as amended by the Practice in the light of experience to assist in the smooth running of the practice.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies To observe, at all times the Practice rules, policies and procedures.

This job description is an outline of the main duties of the post and is not designed to be an exhaustive list of duties and responsibilities but represents the current key areas of work.

Open and lock up the premises at the start and end of each day maintaining security at all times. 2. Greet patients on arrival and mark their attendance on the appointment system. 3.

Answer the reception telephones within 4 rings, passing calls to all practice members as required. Take messages for doctors, nurses and other members of staff, as well as attached staff in their absence. All messages are to be recorded on SystmOne via notifications or TASKS. 4.

Make appointments for patients when requesting over the phone or in person. 5.

When receiving a request for a same day appointment make sure the Triage clinician is aware by putting them on the list with a contact number.

6.

When taking a request for a home visit pass it onto the Triage clinician for an initial assessment. 7. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed. 8.

Advise patients of relevant charges for private services, accept payment and issue receipts for same. 9. Periodically check the fax and printers to make sure they are operational and has an adequate supply of paper. 10.

Ensure all staff are aware when your holiday leave has been approved so that adequate cover can be arranged as per the holiday rotas 11.

Assist in the induction of new reception staff 12. Keep the reception area, notice boards and leaflet dispensers tidy and free from clutter. 13.

Have a thorough knowledge of all practice procedures and know how to access them through the Shared drive if needed.

14. Fax and photocopy as required 15. Process patients change of address and personal details 16.

Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.

Ensure that the summary card is always at the front tagged together with the continuation cards followed by any letters and finally results at the back of the records.

17. Take requests for repeat prescriptions and sick notes, checking with the patient that accurate details have been recorded.

• Issue repeat prescriptions, computerised and hand written. Ensure recipient is the patient or bona fide agent, by requesting personal details for authenticity i.e. patients address and date of birth before releasing it.
• Ensure all pathology specimens are ready and given to the hospital courier each day and recorded. 20. Book ambulances as required.
• Issue Practice and other leaflets, when requested by patients. 22. If a patient wishes to make a complaint, give them a copy of the Practice Complaints procedure, and ask them to read it.

If the patient wants or insists on making a complaint there and then, advise them to take a seat and contact the Practice Manager.

In the absence of the Manager, the Partner on duty at the time should be consulted. Record all dealings with the patients at the earliest convenience 23. As requested by Doctors or Practice Manager, prepare statistical or data reports.

• When destroying a prescription make sure that you record it on the computer system accordingly. 25. Ensure that when drinks are brought into the reception area that they are safely away from all electrical equipment.

Never place cups on to computers, photocopy machine, fax etc. Also ensure after use they are washed and put away. 26. When necessary attend meetings as requested by the Practice Manager.

• Ensure that a Significant Event reporting form is completed for any incident that stands out as unusual or unexpected and hand it back to the Practice Manager. 1. Invite patients for post natal and 8 week checks 1.

Contact patients with messages regarding repeat prescriptions and test results 1. Contact patients periodically for seasonal vaccinations and other required appointments. Confidentiality In the course of seeking treatment, patien