In-store Visual Merchandiser - London - ENGINEERINGUK

ENGINEERINGUK London

22 hours ago

Description

Job Title

Team Manager - Visual Merchandising

Purpose and Accountabilities

Drive an exceptional visual customer journey in-store, inspiring customers to shop more frequently.
Support the development of visual merchandising skills among team members.
Contribute to store growth and profitability by implementing the retail plan at a store level and achieving key performance indicators (KPIs).
Maintain high standards of customer service and support a customer-centric approach through the team.
Foster the growth and development of talented visual professionals within the team, ensuring succession planning for the store.
Ensure the store operates safely and legally, protecting customers, colleagues, and the M&S brand.

Main Responsibilities

Lead the visual team to effectively dress and style mannequins during launches, maintaining consistent handwriting throughout the store.
Collaborate with Commercial and Operations teams to deliver visual presentation standards and processes aligned with critical path timelines.
Oversee the procurement and implementation of large-format point-of-sale (POS) displays each season across all business units.
Regularly visit competitors to identify visual and trading opportunities.
Cultivate a culture that adopts new digital ways of working and leadership behaviors.
Support store engagement and training requirements.
Assist with wider store operations as needed.
Sustain the delivery of the Retail Plan and Store KPIs.
Embed the business transformation plan and change initiatives within the store.
Develop a multifaceted team, coaching and training them to leverage available tools for excellent customer service and sales.
Analyze data and insights to enhance the in-store customer experience and drive performance.
Regularly review individual performance through quality conversations, addressing underperformance when necessary and recognizing success.
Evaluate and maintain compliance with company policies and procedures related to line management and people activities.
Ensure a safe and legal store environment.

Key Leadership Capabilities

Successfully implement lasting changes that yield commercial results.
Invest time in coaching colleagues to accelerate performance and personal growth.
Recognize high performers and support underperformers in improving their skills.
Foster open communication by actively seeking opinions and asking questions.
Ability to execute windows to world-class standards in varying environments.
Ability to lead a team to achieve excellent visual implementation, customer service, and KPIs across the store.
Demonstrate up-to-date knowledge of visual principles, commercial performance, and people processes and systems.
Utilize data and metrics to identify opportunities for cost savings, increased profit, and enhanced customer experiences.
Familiarity with digital capabilities and use of various systems.
Knowledge of relevant laws and regulations within the store's area of accountability.
Awareness of our people policies and managing performance within a team.
Ability to build and maintain relationships with key stakeholders across the store and region.

Key Relationships and Stakeholders

Customers
Colleagues
Store Leadership
Regional Leadership
BIG

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