Night Service Advisor - Newcastle upon Tyne, United Kingdom - Abodus Limited

Abodus Limited

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Abodus Student Living are looking for a night service professional who is resourceful, organised and motivated to meet the needs of their residents and support the operation of their accommodation in Newcastle upon Tyne.

Role Overview:

To present a smart, calm and courteous response to tenants, colleagues and the general public.
To act as an overnight support service to the site Management team.
To monitor the site's security, by patrolling on foot and with the use of CCTV.
Conduct shift handovers, reporting, recording activities and incidents.
Work in line with the tenancy agreement and tenant's rights
To maintain the tidiness of the site offices and reception areas, and to comply with the company's waste management procedures.
To assist in maintaining the security of the property through allocation of keys and the electronic fob access system.
To monitor visitor access and maintain security awareness.
Take responsibility for organizing workload and to work using own initiative, reporting any issues that might arise immediately to the Facilities/Operations Manager.
Maintain customer, staff and client confidentiality.
To deal with customer enquiries and provide relevant information when required.
To take sales enquiry details giving information where required and completing enquiry forms to pass on to the day team.
To take detailed logs of service requests, obtaining key information.
To respond to soft maintenance issues as directed by the Facilities/Operations Manager.
To follow all company Health & Safety procedures in accordance with provided training.
To respond to Fire Alarms and assist in the safe evacuation of tenants from the buildings.
To report any damages / faults & Health & Safety issues to the Facilities/Operations Manager.
To have a thorough knowledge of the property, its layout, services provided, its policies and procedures and its key personnel.
To work outside of normal working hours as and when required to cover key event days, particularly the relevant University Move-In weekends.

About Abodus:

The Abodus ethos is to offer affordable and stylish student accommodation across the United Kingdom, in the best student cities.

Our promises to residents are what sets us apart from other student providers: Maximising your Budget, Keeping You Zen, Keeping You Safe, Keeping You Lit, Keeping You Entertained, Staying On Top Of Your Study Game.

If you think you can help deliver these promises to our residents, we want to hear from you

Key Skills and Abilities:

In order to be considered for this role, you will need the following

It is essential that the postholder has:

Verbal and written communication
Professional personal presentation
Able to work accurately and effectively under pressure
Continually strives to improve knowledge, skills and abilities to produce the best results
A flexible and positive approach to dealing with an unpredictable work pattern.
Ability to work accurately and effectively under pressure.
Ability to positively communicate in difficult or contentious situation
Ability to develop and maintain strong relationships with both internal and external customers providing high standards of customer service.
Is constructive and positive in provision of advice and support to customers, colleagues and staff especially in sensitive and difficult people situations
Flexible approach and a 'can do' attitude
To be able to use and act on own initiative without instruction or direction.