Customer Service Co-ordinator - Wallingford, United Kingdom - BCAS Limited

Description

• Produce and issue quotations
• Source and order kits and parts for compressed air equipment
• Record all relevant information on our Field Service Management and CRM Systems, managing the customer the experience and interactions, setting activities and conducting 'followup calls' when appropriate
• Keep customers advised on the progress of their order chase suppliers where necessary
• Issue invoices
• Provide aftersales support to customers
• Develop and maintain professional working relationships with all customers, suppliers and stakeholders
• Provide exceptional customer service, building relationships and ensuring all customers are dealt with efficiently and effectively
• Assist the service team with daily standard operations
• Utilise all customer interactions to inform of services available
• Identify opportunities to crosssell and upsell

• Previous experience in a customer service role
• Excellent written and spoken communication skills
• Very strong organisational skills
• A technical mindset that will enable product knowledge and understanding
• Proficiency in MS Office Suite including Word and Excel
• A professional and positive demeanour
• A proactive and commercial approach to resolving customer queries
• A keen eye for detail and opportunity

• Competitive salary (dependent on experience)
• Contributory pension scheme
• Ongoing OEM training and external professional training where appropriate
• Life assurance

• Company pension
• Life insurance
• Onsite parking

• Monday to Friday