Assistant Pathway Co-ordinator - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust
Oxford University Hospitals NHS Foundation Trust
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Oxford, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
We have an exciting opportunity to join the administrative team supporting palliative and end of life care patients.

People are friendly here and there's a real culture of kindness that makes Sobell/Katharine House a special place to work.

Although our patients are approaching the end of their lives, it's a privilege to be part of the team who ensure they receive such good care.


You will be part of the administrative team who support our palliative care HUB, Hospital and Community teams, based at either Sobell House or Katharine House and reporting to the Band 4 Pathway Co-ordinator.

We are open to flexible working or part-time/job share arrangements.


You'll be a good team player, who's organised and possess good interpersonal, written and verbal communication skills that allow you to handle calls in a professional, sensitive way, whilst recording information accurately.

You will have the ability to multi-task and manage competing priorities. Customer service experience from a telephone or face to face role is desirable.


Your responsibilities will include dealing with queries from patients, updating patient records and liaising with the wider administrative team as well as clinicians.

Whilst some NHS experience is an advantage, full training will be given.

Once in the role we'll give you opportunities to develop a your skills within the role and through cross-cover, that will equip you if you wish to progress within the NHS.


Patient administration underpins the patient journey and supports clinical teams in delivering high-quality patient care and can make a real difference to the patient experience.

Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.


The post holder has responsibility for assisting in the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the department.

This will be through the delivery of a comprehensive administrative service to a specialty team.


To be responsible for the provision of a supporting role to the Pathway Co-ordinator to help ensure the efficient running of the service.


The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.


To facilitate communication and systems between the HUB, Community & Hospital Teams, other teams within palliative care and the Trust.

To keep accurate up-to-date records on EPR and message boards.

To cross cover within the team for annual leave and sickness.


The post holder will be expected to have strong IT skills, be capable of using his/her own initiative, take responsibility for organising the workload, and enjoy working independently as well as a team member.

Weekend working will be required on a rotational schedule.


  • Generous annual leave entitlement - 27 days (plus Bank Holidays) on joining the Trust which increases with length in service
  • Flexible working (standard hours of work between Mon - Fri, with occasional weekend and bank holiday working required)
  • Working from home options (on a rota basis, once fully trained)
  • An NHS pension and discounts across varied businesses
  • Continued professional development opportunities
We have a culture of support, reflection and development for our staff. Flexible working is promoted for all in our team and we prioritise staff well-being.


Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.


  • To be responsible for the provision of administrative services to the HUB, Community and Hospital Teams.
  • Process and log all referrals in line with Trust Access Policy and specialty SOP
  • Receiving and taking relevant action on telephone calls from patients, GPs etc. Providing reassurance and support to patients and families by telephone and passing on messages in a timely manner.
  • To take responsibility for Data Quality within a defined area; investigating issues, and rectifying errors.
  • Deal with enquires from staff/patients/relatives/visitors investigating and researching matters to ensure their queries have been dealt with.
  • To liaise with other departments as required.
  • Undertake general administrative duties.
  • Maintain an accurate and current filing system, ensuring letters, reports and results etc., are filed in the correct patient medical r
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