Customer Service Supervisor - Bishop's Stortford, United Kingdom - Ellis Mason

Ellis Mason
Ellis Mason
Verified Company
Bishop's Stortford, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

_Ellis Mason_ have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a
CUSTOMER SERVICE SUPERVISOR.


This role is for an experienced supervisor and would suit someone who would be keen to progress into the management role with training.


For the role of
CUSTOMER SERVICE SUPERVISOR, you will need to have an assertive personality and the drive to learn a new industry.

You will need to enjoy a semi corporate working environment where you will be governed by legislation and essential paperwork.

You will need to be confident at managing customer relationships and competent in managing a small team of approx 5.

The role of
CUSTOMER SERVICE SUPERVISOR is available immediately.


THE SALARY & BENEFITS

  • Salary circa £30,000£35,000 per annum, dependent on experience.
  • Job and salary progression available
  • Monday to Friday office hours of 9 am 5 pm on a permanent, full time basis
  • Enrollment onto a management course
  • Modern, polished offices
  • 20 days holiday (increases with length of service) plus 8 bank holidays
  • Government pension scheme
  • Free onsite parking

THE JOB
The main duties included within the role of the
CUSTOMER SERVICE SUPERVISOR, are:

  • Monitoring the productivity and day to day activities of a small team
  • Implementing new processes
  • Assisting & developing the current team members
  • Providing training & support
  • Building relationships with our customer accounts
  • Overseeing the teams relationships with their customer base
  • Managing the supplier relationships
  • Onboarding new customers and suppliers
  • Ensuring that all data input into the CRM is complete & accurate
  • Chasing customers and suppliers for outstanding paperwork
  • Assisting in the close of new business wins
  • Develop and expand our product offering
  • Explore and develop our social media presence
  • Liaising with HR with regards to recruitment and onboarding of new staff

THE APPLICATION PROCESS

THE AGENCY

Job Types:
Full-time, Permanent


Salary:
£30,000.00-£35,000.00 per year


Benefits:


  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Commission pay

Work Location:
In person
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