Export Order Coordinator - Loughborough, United Kingdom - Thermo Fisher Scientific

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Description

Business Job Title:
Export Order Coordinator

Position Location:
Loughbourough, Bishop Meadow Road


About Thermo Fisher Scientific:

Thermo Fisher Scientific Inc

(NYSE:

TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer.

Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies, or growing efficiency in their laboratories, we are here to support them.

Our global team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.


What will you be doing?:

This position is in the International Sales Export Team based on our site in Loughborough.

We supply our customers across Eastern Europe, Middle East and Africa with a huge range of scientific products and services.


We are looking for someone who:

  • Working alongside Export sales team to provide outstanding customer service, for customers in the EEMEA region. Handling and responding to all types of customer service issues
  • orders (from receipt to shipment), quotes, tenders and general enquiries which can be sophisticated in nature, whilst seeking to exceed Individual/Departmental/Company critical metrics and thoughtfully balancing the customer needs with business demands.
  • Rigorously adhering to customs & export compliance regulations.
  • Maintaining a prospect bank of tenders and where required, collating and analyzing tender data, sourcing products from suppliers to fulfil requirements of tenders/quotes/orders, collating and assembling tender documents where necessary.
  • Highly skilled in promoting a positive corporate reputation. Maintains composure even when faced with the most difficult or challenging situations and has the ability to navigate through organizational boundaries.
  • Willingness to visit customers, attend exhibitions, training events and meetings (which may involve overnight stays) and be flexible with working hours to meet business needs.
  • Optimally perform your duties whilst acting at all times in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement.
  • Embrace and participate in PPI initiatives to identify improvements and cost savings to the business.

Non-Negotiable Hiring Criteria:


  • History of export customer service skills within an export customer service environment.
  • Strong selfmotivation with open and clear interpersonal skills, both written & verbal.
  • Experience in coordinating and prioritizing workloads.

Minimum Requirements/Qualifications:


  • History of Letter of credit experience.
  • Solid understanding of IATA/IMDG regulations and appropriate qualification.
  • Experienced at working in a pressured environment.
  • Proven understanding and experience of Export licence requirements and Export documentation.
  • Intermediate level experience in Microsoft word/Excel.
  • Prepared to travel overseas occasionally.
We offer a comprehensive range of benefits and opportunities for career progression.

At Thermo Fisher Scientific, each one of our 100,00 outstanding minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.


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