IT Service Manager - London, United Kingdom - Eames Consulting

Eames Consulting

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client, a
Lloyd's of London syndicate, is looking for an
IT Service Manager.

This is a
brand new role where you will be engaging with
IT leaders to build the relationship among technical support teams, vendors and business stakeholders.

You will be the
PoC between the finance stakeholders and ITSM team and will ensure customer satisfaction by making sure there is appropriate service communication, management of user expectations and the translation of business service requirements to colleaguesacross IT.

Experience/Skills:

Experience in
quickly reacting to critical incidents and escalations.
Experience as an
IT Delivery or Service Manager.
Knowledge of the
Service Management framework:
Good
stakeholder management skills and
translating complex
IT Service issues into senior management and leadership.
Experience in defining, and implementing service improvement
plans