Head of Digital Operations - London, United Kingdom - National Audit Office

National Audit Office
National Audit Office
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job title

  • Head of Digital Operations
    Minimum salary

Maximum salary

Location

  • London or Newcastle
    Close date
  • 26/04/2024
    Job description:

Job description

  • Job Title: Head of Digital Operations
  • Location: London & Newcastle
  • Employment type: Full time & Permanent
  • About the National Audit Office
  • The National Audit Office (NAO) is the UK's main public sector audit body. Independent of
- government, we have responsibility for auditing the accounts of various public sector bodies,
- examining the propriety of government spending, assessing risks to financial control and
- accountability, and reviewing the economy, efficiency and effectiveness of programmes,
- projects, and activities. We report directly to Parliament, through the Committee of Public

  • Accounts of the House of Commons which uses our reports as the basis of its own
- investigations. We employ approx. 1,000 people, most of whom are qualified accountants,
- trainees, or technicians.

The organisation comprises two service lines:
financial audit, and
- value for money (VFM) audit and has a strong core of highly talented corporate teams.- difference it makes to our organisation. By removing barriers and creating an inclusive culture
- all our people can develop and maximise their full potential. As members of the Business

  • Disability Forum and the Disability Confident Scheme we guarantee to interview all disabled
- applicants who meet the minimum criteria

  • Introduction:
  • Head of Digital Operations is a newly created role within the NAO's Digital Services (DS)
- function. Leading a newly created team bringing together; Service Management, technology &
- cloud operations, the management of all digital strategic support managed service providers,
- including service desk, 2nd -4th line support, End User & Infrastructure Computing (EUIC),
- network & connectivity management and leading an internal technical operations team.

  • The Head of Digital Operations is responsible for the operational effectiveness of all the NAO's
- digital estate. This includes ensuring the availability, accessibility, reliability, security and
- operational effectiveness of all NAO digital systems, services, and networks. This also includes
- ensuring that all digital service provision meets or exceeds the performance targets, service
- standards and the digital needs of the organisation.

  • This role reports into the Head of IT.
  • This team consists of circa ten permanent team members and a number of externally
- managed support service providers. Managed support contracts boost support capacity and
- capability and cost in the region of £1.5m annually. The digital estate comprises circa 1,500
- users in offices in London, Newcastle, and remote users anywhere in the world.

  • This role requires regular attendance to the office in Victoria, London, and occasional
- attendance in the NAO's office in Newcastle
Responsibilities

  • Head of Digital Operations is a newly created role within the NAO's Digital Services (DS)
- function. Leading a newly created team bringing together; Service Management, technology &
- cloud operations, the management of all digital strategic support managed service providers,
- including service desk, 2nd-4th line support, End User & Infrastructure Computing (EUIC),
- network & connectivity management and leading an internal technical operations team.

  • The Head of Digital Operations is responsible for the operational effectiveness of all the NAO's
- digital estate. This includes ensuring the availability, accessibility, reliability, security and
- operational effectiveness of all NAO digital systems, services, and networks. This also includes
- ensuring that all digital service provision meets or exceeds the performance targets, service
- standards and the digital needs of the organisation.

  • This role reports into the Head of IT.
  • This team consists of circa ten permanent team members and a number of externally
- managed support service providers. Managed support contracts boost support capacity and
- capability and cost in the region of £1.5m annually. The digital estate comprises circa 1,500
- users in offices in London, Newcastle, and remote users anywhere in the world.

  • This role requires regular attendance to the office in Victoria, London, and occasional
- attendance in the NAO's office in Newcastle
Skills required

  • Personal skills
  • Selfstarter with energy and enthusiasm for driving continuous improvement and
organisational learning.

  • Organised and structured, with excellent attention to detail and the ability to prioritise
and plan.

  • Good emotional intelligence skills, ability to empathise with customer, team, and
supplier challenges and to coach internal teams and external suppliers to effective
- delivery.

  • Welldeveloped negotiating skills, applied in a supplier management environment.
  • Strong communication and interpersonal skills with the ability to work effectively and
coll
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