Fraud Officer - Glasgow, United Kingdom - Department for Work and Pensions

Department for Work and Pensions
Department for Work and Pensions
Verified Company
Glasgow, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Details:


Reference number:


Salary:

- £29,500
  • National Scale £29,500
    Job grade:
  • Executive Officer
    Contract type:
  • Permanent
    Business area:
  • DWP
  • Service Excellence
  • Counter Fraud, Compliance and Debt
    Type of role:
  • Operational Delivery
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 11Contents
Location

About the job


Benefits:

Things you need to know

Location

  • Ayr, Bellshill, Dunfermline, Edinburgh, Falkirk, Glasgow, Kilmarnock, MusselburghAbout the job

Job summary:

Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you.


The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society.

Counter Fraud Compliance and Debt's (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.


As part of CFCD you will be at the heart of DWP's efforts to reduce fraud and error in the benefit system.

This is a hugely important public service, and our challenge is bigger than ever.


If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.


Job description:


What will you be doing?


You may be required to move between a range of Fraud Officer roles within Scotland to meet changing business priorities, therefore demonstrating flexibility and responsiveness to change, based on resourcing to risk principles.

The job may include a range of duties, with the following provided as examples (what duties you do will depend on which area of work you are posted to):

  • Review claims through a variety of means e.g., telephony interviews; ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.
  • Ensure quality standards are maintained through adherence to all DWP policy and procedures & CFCD operational instructions.
  • Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.
  • Promote fraud awareness within DWP and to wider external business partners.
  • Conduct robust and challenging interviews with customers by telephone or in person, pursuing all reasonable lines of enquiry.
  • Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.
  • Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate.
  • Liaise with other departments/organisations such as Local Authorities (LAs), Police and HMRC within the framework of any existing partnership agreements.
  • Request relevant evidence from designated information providers using Authorised Officer powers and the Operational Intelligence Service.
  • Conduct Interviews under Caution in accordance with Common Law (Scotland).
  • Make recommendations to a Team Leader for consideration as to the next course of action e.g., no further action.
  • Develop and fully prepare prosecution cases, in line with national file standards.
  • Represent the department by attending court and giving evidence in criminal cases and appeal tribunals.

Person specification:


What we are looking for:


  • Demonstrate effective leadership and communication skills.
  • Have excellent organisational and planning capabilities.
  • Demonstrate strong judgement and decisionmaking skills.
  • Present information to internal and external audiences in a professional and credible manner.
  • Be able to work effectively as an individual and as part of a team.
  • Deal appropriately with challenging and vulnerable individuals.
  • Inspire others through positivity, drive, and energy in order to achieve outcomes and deliver change.
  • Have a flexible and adaptable leadership style with an ability to reach a diverse audience and be prepared to engage effectively with our partners.
  • Have a desire to showcase public service at its best.
  • Be willing to travel between sites if required depending on business needs.
  • Have the ability to work in a demanding and complex environment with changing priorities.

Learning Requirements

Microsoft Teams Live Event
We will be holding Microsoft Teams Live events to let you know more about the roles. These will take place on Tuesday 14th May at 2pm and Friday 17th May at 11am.

You will be sent an invite to the event with a link to join.


Behaviours:

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Working Together
  • Leadership

Benefits:


With great benefits including:

  • Generous annual leave 23_ _days on entry, increasing up to 30 days over
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