Customer Service Representative - Pershore, United Kingdom - Modern Packaging

Modern Packaging

Verified Company

Pershore, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Modern Packaging are the market leaders in manufacturing paper laminates, printed and plain flexible solutions to the retail and food service sectors.

Due to the exciting growth of the business we are looking for a full time Customer Service Representative to join our team, ideally you will be progressive, driven and determined

Job Specifications;
To provide and promote a professional, high quality, frontline customer focussed service to our customers

Exercise the highest discretion and professionalism particularly when dealing with sensitive information

Provide excellent Customer Services at all times
Manage Customer Accounts
Enter and update Customer & Invoicing Orders in an accurate manner
Prioritise tasks for the day & deal with new enquiries
Coordinate Customer complaints with Customer & internal Quality Department
Coordinate deliveries with Warehouse & creating commercial invoices for countries in EU
Communicate delivery dates with customers
Approach new and existing customers through telesales
Ensure KPI's are monitored on an ongoing basis
Any other task or participation deemed appropriate by the Sales Manager

Person Specification

Essential

Excellent verbal and written communication skills
Excellent organisational and time management skills
Good decisionmaking skills and logical thinking abilities
Attention to detail and able to work calmly under pressure
A strong team player who has high standards and the ability to provide exceptional customer services to customers as well as the desire to sell
Energy, enthusiasm, commitment and ambition together with a genuine team spirit attitude
A professional and likeable personality able to quickly build relationships with customers

Desirable