Spanish Speaking Customer Service Support - Marlow, United Kingdom - Consult

Consult
Consult
Verified Company
Marlow, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Responsibilities:


  • Communication and cooperation with customers and distributors involved in the reported complaints
  • Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management within the organization, like affiliate CQA, Medical Information, Regulatory Affairs and Pharmacovigilance
  • Supports more complex complaints that are escalated
  • Serve as a Subject Matter Expert for a designated product(s) within the team when required
  • Where applicable, decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process. OR complete activities to process the replacement, credit or warranty activities for the customer.
  • Where applicable, partner with affiliate CQA for translation or communication support when needed
  • Support management with any documentation or SOP reviews when needed
  • Partner with other departments to address queries/inquiries e.g. Medical Info, Regulatory, PV
  • Support management with any projects / process improvement initiatives
  • Support management during audits and inspections
  • Where applicable, make vigilance reporting decisions and prepare the relevant vigilance reports for submission to MOH.
  • Where applicable, translate vigilance reports into local language for submission to MOH

About You:


  • High school diploma or equivalent required. College or a 2year Associate Degree is preferred
  • Experience in a Quality environment or customer service support role, preferably in a healthcare setting
  • Strong attention to detail, critical thinking, and can work independently with mínimal direction
  • High quality customer service skills
  • Ability to express ideas clearly in both written and oral communications
  • Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
  • Computer skills and ability to navigate through software systems
  • Strong prioritization and time management skills

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Spanish Speaking
  • A fairly good command of the English:


  • **12 month contract

  • 3 days a week
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