Deskside Support Engineer - Farnborough
Only for registered members Farnborough, United Kingdom
1 month ago
Job summary
Cognizant is seeking Deskside Support Engineer for our Infrastructure Services Practice. To provide 1st/2nd line, IT Technician will be working on Incidents, laptop builds, IT inductions, incidents, requests, software installs, peripherals etc.
Responsibilities
- Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment
- Troubleshoot and repair desktop computers tenure they interconnect seamlessly with multiple systems including network drives and all business productivity applications
- Work independently troubleshoot all support requests and follow escalation policies
- Responsible for computer hardware builds and maintaining inventory for computers ready deploy
- Provide support tall business users
- Establish and maintain a positive professional relationship with users and clients
- Participate in testing, documentation and implementation of assigned projects
Essential Skills
- Desktop operation and support Installation, configuration, administration and maintenance of ongoing usability of desktop, computers, peripheral equipment and software within established standards and guidelines
- Works with vendor support contacts resolve technical problems with desktop computing equipment and software
- Recommends and / or performs upgrades on systems ensure longevity; Works with procurement staff purchase hardware and software
- Assesses functional needs determine specifications for purchases; Orders computer supplies
- Windows 7 & Windows 10 Operating systems, MAC background, Printers troubleshooting knowledge & O365 / Adobe / Skype / MS Teams troubleshooting
Job description
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