Customer Service Representative - Milton Keynes, United Kingdom - TSYS MANAGED SERVICES EMEA LTD

TSYS MANAGED SERVICES EMEA LTD

Verified Company

Milton Keynes, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress?

All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude, and with a willingness to learn.

Responsibilities in this role:

Completing both inbound and outbound calls
Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
Generating and assisting with completion of reports
Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
Organising replacement credit cards for customers
Logging and processing complaints
Noticing and reporting trends and common pitfalls
Providing expert advice and support to other internal teams, providing a streamlined experience for customers
Customer service experience (face to face or telephone)
Good IT literacy
Experience working in a fastpaced environment
Good data analysis skills
Excellent problemsolving skills
Organisational skills
Experience with critical and detailed work
Excellent communication skills both verbal and written
The ability to work as part of a team and independently

In return for your hard work, our benefits:

Life Insurance
x1 Salary (Can be increased to x4 at additional cost)
Full Training provided
MediCash Health Care Plan

Pension (Employee 5%

Company 3% contributions)
26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
Option to buy additional leave
Enhanced Sick Pay 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
Cycle to work scheme
Maternity & Adoption Pay (12 Weeks Full Pay after 26 weeks in employment)
Paternity Leave (2 Weeks Full Pay
After 26 weeks in employment)
Shared Parental Leave (12 Weeks Full Pay after 26 weeks in employment)
Bereavement Leave (5 Days Leave at Full Pay)
Dependent Leave (2 Days at Full Pay)

So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click
APPLY now to become our next Fraud Analyst.

We'd love to meet you

TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe such as Nationwide, Virgin Money, Metro Bank and many more. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions._

Job Types:
Full-time, Permanent

Salary:
£11.44 per hour

Expected hours: 37.5 per week

Benefits: