Senior Broker - London, United Kingdom - WTW

WTW

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Broker

London, GB

March 19, 2024

International Casualty Broker Position within the Direct and Facultative business unit responsible for retention and servicing of existing global clients and new business development utilising market and internal WTW relationships.

The Role

Understand the clients' business and risk transfer needs and look for solutions to deliver those needs through the provision of ongoing service
Establish and maintain active relationships with our clients, retail offices and Insurers
Draw on expertise within the team and across the Group for clients as required
Liaise with clients and build strong relationships
Determine appropriate solutions, structure, price and placement strategies that meet the clients' needs and deliver profitable business for a range of clients
Grow existing portfolio by identifying new, and/or existing opportunities
Undertake full servicing of clients from pre to post placement

Business Development

Responsibility for supporting the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients.
Assist with the development and maintenance of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining CRM database in order to create and convert sales opportunities.
Respond quickly and accurately to new business introductions
Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
Develop and maintain knowledge of relevant products and services offered by WTW
Networking internally with other BUs, within the sector, and with external specialists

Placement Management

Work closely and maintain working relationships with key Insurer contacts in the London market
Ensure transparency of agency and other commitments made to carriers and clients
Manage compliant processing of contracts/MRC's as per FCA and contract certainty requirements
Assist with loading of data into the relevant WTW systems
Check policies, market presentations and client documentation as appropriate
Assist with and design programme and pricing structures to best meet the client's needs based on knowledge of the client, the insurance market and industry sector proposition
Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards

Operational and Service Delivery

Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
Communicate effectively
Development of service plans that define the engagement and timing of engagement with the client
Manage KPIs/SLAs to ensure targets are met
Ensure adherence to Group policies, procedures and all regulatory requirements
Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place

The Requirements

Established International Liability market profile
Proven track record of delivering high levels of client service
Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
Ability to represent the practice and WTW with integrity and credibility
Strong communication, negotiation and influencing skills
Experience of working with and adhering to processes and systems to support client service delivery
Experienced knowledge of insurance markets globally in order to deal effectively with client and WTW needs
Preferably ACII qualified or working towards the ACII qualification

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
**At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.