- Lead workshops and discovery sessions to uncover business needs and pain points
- Translate stakeholder goals into functional requirements and user stories
- Collaborate with developers, consultants, and project teams to design scalable, user‑centric D365 CE solutions
- Support testing, training, and change management to ensure successful adoption
- Champion continuous improvement and user experience throughout the project lifecycle
- Proven experience as a Business Analyst working with Dynamics 365 Customer Engagement
- Strong stakeholder engagement and communication skills
- Ability to document and translate business needs into technical requirements
- Understanding of business processes and CRM best practice
- Passion for purpose-driven work and making a real‑world impact
- Flexible working arrangements
- Opportunity to lead high‑impact projects
- Collaborative and innovative team culture
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Business Analyst - Dynamics 365 Customer Engagement - England - Pulse Solutions
Description
Business Analyst - Dynamics 365 Customer Engagement
We partner with universities, charities, and other purpose-driven sectors to tackle high‑impact challenges. Whether it's transforming student experiences or modernising nonprofit operations, our work creates measurable change that matters.
The Opportunity
We're looking for a Business Analyst who'll help shape Dynamics 365 CE solutions that actually work for the people using them. You'll be part of a close-knit delivery team working alongside consultants, developers, and project managers to turn ideas into practical solutions. From first discovery to final rollout, you'll play a key role in ensuring the project lands with impact.
What You'll Do
What You'll Bring
What We Offer
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology and Consulting
Industries
IT Services and IT Consulting
Location: London, England, United Kingdom
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Customer Engagement
Only for registered members London
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Customer Engagement
Only for registered members London, England
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Customer Engagement
Only for registered members London, England
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Customer Engagement
Only for registered members City of London
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Customer Engagement Officer
Only for registered members London
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Customer Engagement Manager
Only for registered members London
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Customer Engagement Officer
Only for registered members London, England
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Director of Customer Engagement
Only for registered members London
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Director of Customer Engagement
Only for registered members London
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Director of Customer Engagement
Only for registered members London, England
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Customer Engagement Manager
Only for registered members London, England
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Customer Engagement Manager
Full time Only for registered members London
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Customer Engagement Associate
Only for registered members London
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Customer Engagement Manager
Only for registered members London
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Customer Engagement Manager
Only for registered members London
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Customer Engagement Associate
Only for registered members London, England
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Customer Engagement Associate
Only for registered members London, England
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Customer Engagement Manager
Only for registered members London Area
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Director of Customer Engagement
Only for registered members London, England
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Customer Engagement Manager
Only for registered members London, England, United Kingdom
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Customer Engagement Manager
Only for registered members London