After Sales Executive - Marlow, United Kingdom - Trinity Resource Solutions
Description
Key Responsibilities:
- Assist the business to meet its statutory aftersales obligations and customer T&C's to deliver high levels of customer service.
- Ensure the warranty policy is administered in the best interests of the company and the customer.
- Authorise collections and arranging of necessary repairs under warranty.
- Liaise with service centres regarding the warranty claims process and to keep accurate records of warranty submissions, rejections, and goodwill claims, including warranty claim validation.
- Manage liaison between service centres on customer product progress and resolve customer issues in line with customer expectations.
Key Skills Required:
- Good knowledge of After Sales Support within a Call Centre and After Sales Support environment
- Ability to understand product specifications, technical information, and spare part drawings
- Strong analytical and MS Office Skills
- Excellent time management and goal orientated focus
- SAP knowledge is preferable
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