CRM & Events Administrator G9 Ftc for 12 Months - Milton Keynes, United Kingdom - Motor Insurers' Bureau

Motor Insurers' Bureau

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Role

MIB is a not-for-profit organisation at the heart of the fight against uninsured driving.

This is a problem that seriously affects the lives of those involved in road accidents and costs millions of pounds every year.

We work in partnership with the Police, Insurers and Government to tackle uninsured driving.
The role of the CRM & Events Administrator is to provide operational and administrative support to the Motor Insurer Bureau and Insurance Fraud Bureau (IFB), including:

CRM Team administrative support.
Customer support via the Customer Enquiry Inbox triage on rota basis.
Administration of both MIB and IFB Events (In person/virtual and hybrid).
Coordination/monitoring/support for regular and adhoc events.
Events engagement level monitoring and reporting including customer satisfaction activities.
Inperson coordination of customer facing events.
Supporting events contracts (ensuring adherence to Terms & Conditions).
Contributing to the evolution of the events management process and delivery.

Key Outputs

Delivering excellent events across MIB and IFB
Management of internal CRM Team meetings
Customer Enquiries Inbox responsibilities (rota)
Events support liaising with hotels and suppliers, location/venue /production/ entertainment research, formulation of agendas, schedules, and budgets. Includes selected onsite support during event delivery
Coordination/support in collating and preparing prereads, packs, and material to ensure the smooth running of events
Daytoday responsibility for the delivery of assigned events in agreed parameters
Coordination of internal and external stakeholders to help ensure agenda, topics and discussions are appropriately structured to achieve outcomes
Assist (where relevant) with research and develop on themes and issues for events

Relationships

Qualifications and Education

Skills and Knowledge

Customer Focus, passionate about building effective relationships (internal/external)
Action-Oriented, comfortable using initiative, combining strong administrative skills with analytical abilities to take on new opportunities and tough challenges with a sense of urgency and enthusiasm
Communication skills, effective written and verbal communication skills
Proficient with modern delivery methods including Microsoft Office 365, Microsoft Teams, OneDrive, Slido and Survey Monkey. Competent in customer satisfaction methodology, and data visualization
Ability to work flexibly and with accuracy, often in time sensitive circumstances
Experience of working with internal and external stakeholders at different levels including senior management, balancing diplomacy, and tact with assertiveness
Strong prioritisation skills, demonstrating a customercentric approach
A team player willing to contribute and challenge colleagues to improve the service we provide
A willingness to learn and drive personal development
Outstanding organisational skills
Experience of working in a role with coordinating responsibilities
Previous experience of managing/coordinating events or small projects, or exposure to the endtoend event lifecycle would be an advantage.

Salary up to £29,500 per annum depending on experience and location
£320 (before tax) start up allowance
IT kit supplied to you
Hybrid working from our office based in Milton Keynes or London with occasional travel to events

Other Benefits include:
Contributory Group Stakeholder Personal pension scheme
Life Assurance
Employee Incentive Scheme
Newly refurbished office environment
23 days holiday (plus public holidays)
Holiday purchase scheme
Sports and Social Club
Employee Assistance Programme

Benefits:

Contract TypeFixed Term Applications Close Date04 May 2023