Operations Administrator - Chelmsford, United Kingdom - First Intuition Chelmsford

Description

Job summary
First Intuition Chelmsford are a well-established accountancy training and apprenticeship provider based in Essex.

The company has enjoyed fantastic growth, particularly in its apprenticeship business, over the past few years and is now requires an Operations Administrator to join their team.

To be part of the Customer Service & Apprenticeship Administration department to act as support for both the commercial and apprenticeship functions.

This is a full time, office-based role.


Duties and responsibilities to include:

• Meeting and greeting students and clients in centre
• Keeping up to date with, and advising students and clients on the various qualifications and courses First Intuition offer

Course & Systems Administration

• Processing course bookings
• Ordering stock for courses, monitoring stock levels, and managing the receipt and distribution of stock when it arrives in centre
• Setting up courses on First Intuition course booking system (Access Planit) in line with brochure publication deadlines
• Monitoring class attendance, including distribution of daily registers and absence reports.
• Setting up report templates for upcoming courses
• Responding to requests for student information from internal/freelance staff in line with GDPR guidelines

Exam Administration

• Responsible for timetabling Computer Based Exams (CBE) including setting up exams on the booking and exam systems
• Ensuring CBE room is set up prior to each exam session including checking correct hardware and software is available and working
• Invigilating exams and timetabling other team members to assist with invigilation
• Setting up course and mock exam sessions and notifications on learning portals
• Inputting course/mock/real exam results

Centre Administration

• Ensuring student common room, kitchen and classroom areas are tidy, clean and set up appropriately for all upcoming courses/events
• Undertaking First Aider/Fire Warden duties (Training will be provided)

Apprenticeship Administration

• Processing leavers/learners on a break/ learner completion/learner exit interview forms for employers & apprentices paperwork
• Processing other changes including change of employer, restarts, transfer of training provider, changes to prices/extension to programmes/study planner changes
• Supporting communications of programme details to learners during their programme including dates for forthcoming courses.
• Supporting employers with recruitment of apprentices
• Tracking, monitoring and support apprentices who have left their programmes early or have completed their programme and maintaining and reporting the destination data.
• Registration of End Point Assessments for apprentices
• Assisting the apprenticeship manager with administration, internal auditing and reporting duties
• Supporting additional work as required by management from time to time.
• Supporting set up and on going maintenance of learner records on the CRM and learning platforms.
• Administration of apprenticeship sign up process and ensuring all data complies with government and First Intuition requirements
• Ensure digital apprenticeship service is maintained and liaise and support clients with registering on the system, reserving funding for nonlevy apprenticeship

Qualifications and skills:


Essential:

• Excellent attention to detail and organisational skills
• Ability to manage workload and multiple tasks
• Effective communicator with strong interpersonal skills
• Exceptional level of written communication skills
• Ability to effectively manage relationships with learners and employers, promptly responding to queries and ensuring expectations are managed
• Ability to design and improve processes, with a focus on efficiency and clarity
• Computer literate

Desirable

• Experience of working in the education / apprenticeships sectors
• Understanding of ESFA funding rules & Ofsted requirements
• Careers advice & guidance experience
• Sales experience
• Strong excel and data analytical skills

**Expected Working Pattern:
- ** 8.30am - 4.30pm at First Intuition Chelmsford


Full Time Position:37.5 hours a week.


Reporting to:
Operations Team Leader


Salary:
£20,500.00-£23,000.00 per year


Benefits:

• Cycle to work scheme
• Onsite parking
• Private medical insurance
• Profit sharing
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location:
One location

Application deadline: 28/02/2023