Call Centre Agent - Nottingham, England
Only for registered members Nottingham, England, United Kingdom
1 month ago
* This salary range is an estimation made by beBee
Job summary
Security Monitoring Centres (SMC) in Nottingham have opportunities for CCTV Call Centre Agents to join our security monitoring centre team on a full time, permanent shift working basis. With opportunities for both SIA badge holders, and also non-badge holders.
Responsibilities
- Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Qualifications
- Excellent listening skills
- CCTV (SIA) badge advantageous, but not essential – We have opportunities for both badge holders & non-badge holders
- Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
- Strong IT skills
- Able to commit to shift working which includes a blend of day & night working
Job description
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