Customer Service Advisor - Bradley, United Kingdom - The Recruitment Crowd (Yorkshire) Ltd

The Recruitment Crowd (Yorkshire) Ltd

Verified Company

Bradley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Previous Insurance work OR Mechanical experience would be preferable

A Customer Service Advisor is responsible for converting all accident assistance related enquiries into repair opportunities and subsequently deploying to the most suitable repairer and/or mobility provider in accordance with business and client requirementsand SLAs.
It is also the Customer Service Advisor (Accident Management Team) responsibility to take ownership of the claims they capture into the Avant Networks and progress the claim through the repair claim life cycle to completion.

The key responsibilities include

Answering and actioning all accident assistance enquiries
Selling the features and benefits of accident assistance programmes to customers.
Identifying and converting opportunities to sell 'Avant repair services' to ensure repair opportunities are maximised.
Ensuring the deployment of all repair instructions to the most appropriate and suitable repairer in accordance with workstream parameters
Ensuring all accident management claims are managed efficiently and effectively to completion.
Adherence to Avant's Customer Service Advisor best practice guidance.
Delivering excellent customer service and satisfaction at all times.
Effective liaison with other departments in the business.
To assess problems and judge when to pass complex queries on to colleagues or managers.
Undertaking general claims tasks and administration as required.

Accountabilities; individual performance is measured against the following key areas