Service Administrator/scheduler - Inverness, United Kingdom - Highland Home Carers

Highland Home Carers

Verified Company

Inverness, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reporting to:
Assistant Service Manager

-
Salary/Hourly rate:£21,450 per annum

-
Contract:Full time

Permanent

-
Location:Inverness

-
Hours:37.5 hours per week

-
Closing date:Friday 21st April 2023

Highland Home Carers are looking for looking for a Service Administrator/ Scheduler to work as part of a busy team based in our Inverness office, ensuring that people we support receive the agreed levels of service.

Proven work experience as a Service Administrator/Scheduler, with experience of working effectively as part of a busy team using inhouse databases for scheduling and rostering.
A professional approach in dealing with people who receive our services, their families and other healthcare professionals.
Experience of working in a fastpaced environment whilst maintaining a high attention to detail, respecting confidentiality at all times.

Previous experience of working in the Social Care sector would be advantageous, but not essential.

Job Purpose:

To work as part of a team ensuring that people receive the agreed level of services at the times designated on a daily/weekly basis as directed by the Service Manager.

Main Duties:

Work with other members of the Operations team to ensure high quality service provision
Establish and maintain good working relationships with people who use our services, colleagues, and other healthcare professionals.
Compiling rotas for care/support workers
Ensure all care/support visits are covered in conjunction with line manager on a daily basis.
Inform people who use our services and relevant others about changes to scheduled arrangements
Advise Care/Support Workers of all changes to regular care packages.
To work as part of a duty rota, being the duty person on designated days to be the first point of contact
Provide Administrative support to Practice Support Technicians in the completion and maintenance of support planning documentation.
Maintain the Company IT database and paperbased systems as required
Comply with procedures for reporting and record keeping, including the secure maintenance of databases.
Updating and maintaining systems to ensure accurate recording of Financial Information.
Uphold the Human Rights of people who use our services.
To ensure that confidentiality is maintained at all times.
A willingness to cover for other administrative team members and occasional work outside normal working hours
Any other reasonable duties as required by the Service Manager

Personal/Professional Responsibilities:

Assume responsibility for your own professional and personal development (supported by the company where appropriate).
Undergo relevant training, learning, and development required by the Service Manager.
Use discretion and be aware of issues requiring total confidentiality
Uphold and promote our company values: ERRICC
Excellence
Responsibility
Respect
Integrity
Compassion
Collaboration

Person Specification:

Knowledge:

Essential:

Commitment to Learning
Track record of personal learning & development
Proven work experience as an Administrator
A demonstrable record of success in previous roles

Desirable:

Evidence of continuing professional development
Proven experience using Excel spreadsheets
Understanding of Health and/or Social Care Services

Skills and Abilities:

Essential:

Excellent interpersonal skills
Works effectively within a team, see the potential in others and understands the impact of their actions on people who use services and colleagues
Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals
A high level of personal integrity, who displays respect and empathy for others and is consistent, open and honest
An ability to be approachable and diplomatic

Desirable: