Customer Service Advisor - Chippenham, United Kingdom - The Best Connection Employment Group

The Best Connection Employment Group
The Best Connection Employment Group
Verified Company
Chippenham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Advisors wanted - Temporary to Permanent position


The Best Connection are hiring Inbound Customer Service Advisors to work for our client, a housing association based in Chippenham.

This is a temporary to permanent role, with the option to go permanent after a successful 12 week period.

Easily accessible by public transport


The Role:


  • Assess and resolve enquiries, requests and complaints, on the telephone, writing, and through a range of electronic channels
  • Provide a comprehensive information service to customers and the public
  • Maintain electronic databases of letters and forms received, information given, services requested and complaints.
  • Ensure accuracy of information, consistency and efficiency when dealing with customers
  • Responsible for taking customer payments, giving low level accounts advice, processing invoices and ordering repairs.
  • Handle a significant volume of high level & confidential customer information

Hours and Pay:

- £10.00 per hour

  • Monday
  • Friday
  • 9am 5pm

Additional Benefits and Requirements:


  • 28 days Paid Annual Leave prorata (inclusive of statutory holiday)
  • Canteen
  • Overtime Available
  • Employee Incentives
  • Parking on site

Benefits & Requirements:


  • Hourly rate as above (not age dependent)
  • 28 days Paid Annual Leave prorata for PAYE (inclusive of statutory holiday)
  • Canteen
  • Ongoing Assignment
  • Possible permanent position following a successful trial period
  • Training Provided
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