Receptionist - Leigh, United Kingdom - Grasmere Surgey

Grasmere Surgey

Verified Company

Leigh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB TITLE:
GP Receptionist/Administrator
Grasmere Surgery is a GP Surgery with approx. 8000 patients at the heart of Leigh, Wigan.

We have 5 GP Partners, 1 Salaried GP, 3 Nurses and 1 HCA.

We are looking for someone to work Monday - Thursday pm, and Friday 08.30 to 6.30pm.
Please note that shift hours/days are not negotiable.
- experience working in a busy customer facing/admin environment and must have organisation and communication skills to help priorities workload and ensure smooth running of day-to-day tasks within our Practice,
- the ability to provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone,
- the ability to act as a point of contact for patients and act as a focal point of communication between patients, Doctors, and other members of the Primary Health Care Team,

It is expected that you will conduct yourself with tact, sympathy, and efficiency and whilst remaining pleasant,

- flexibility,

Particular attention is drawn to the confidential nature of this post. All patients' diagnosis and treatments must be always held in the STRICTEST CONFIDENCE.

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This advert may close at any time if there are enough suitable applicants._

Job Summary:

It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, the reception area, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.

To facilitate patients accessing the clinical care provided by the practice.
To support the GP's and Nurses in providing that care.
To act as first point of contact for anyone accessing the practice.

Accountable to:

General Practitioners (for medical matters)
Practice or Deputy Manager (for all other matters)

KEY RESPONSIBILITIES:

To ensure that all visitors and telephone callers to the practice are greeted professionally.
To ensure all telephone calls are managed appropriately.
To manage the flow of patients arriving at the reception desk, for appointments, prescriptions, or queries.
To ensure the clinical staffs receive medical information as requested.
Always ensuring confidentially.
Always adhering to Health and Safety procedures.
Ensuring consent has been obtained.

KEY TASKS:

Reception duties:

Greeting and booking in or patients for surgeries and clinics.
Dealing with patient enquiries efficiently and courteously.
Making appointments on System One, by processing appointment requests for today, future appointments from patients in person and on the telephone asking security questions, whilst ensuring all data is for the correct person.
Dealing with all telephone queries/requests from patients and acting as liaison with the Doctors/Nurses as necessary.
Processing repeats prescriptions in line with our procedures and filing for collection within 48 hours.
Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.
Giving out samples' bottles, blood requests, scripts and letters to the patient by asking security questions, whilst ensuring all data is for the correct person.
Ensuring the Reception area is kept tidy and clean in between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.
Stocking the front desk samples bottles, and leaflets/registration forms/questionnaires/pens etc.
Undertaking NHS Friends and Family Tests questionnaires with visitors.
Checking blood forms, prescriptions, and correspondence to see if any after 3 months and not collected.

Administration duties:

To have a thorough knowledge of all practice policies and procedures
To work in accordance with written protocols
Provide administrative support for clinical staff
Chaperone
Filing patient records and correspondence when necessary.
Opening and distribution or practice post.
Franking of outgoing post.
Registering new patients following our Registration Protocol.
Scanning of documents onto the medical system. All scanning should be cleared daily (both trays).
To send letters to patients as necessary.
Photocopying of notes and other information (in reception this includes ensuring enough forms are printed or photocopied: consent forms, appointment cards are ordered, change of details etc.).
Changing details on System One i.e., Change of address, telephone numbers etc.
Recording information such as height and weight etc.
Pulling and filing medical records as necessary.
Advising patients of relevant charges for private services.
Taking home visit requests and assigning an appropriate Clinician.
Staff members will have their own dedicate role (training will be given) and it is expected that this role will be administrated during the weeks
Ensuring security