Senior Insight Advisor - Seaham, United Kingdom - believe housing

believe housing

Verified Company

Seaham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're on the lookout for a Senior Insight Advisor to join the believe housing team on an 18-month fixed tern basis.

This is an exciting opportunity if you want to make a real difference. We believe in life without barriers.

If you aren't sure you meet 100% of the criteria but think you would be great in this role, don't let that stop you; we would love to hear from you.

We're interested in your skills, knowledge and experience, as well as your personal values. We're committed to supporting everyone here at believe housing and being an inclusive organisation.

Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.

We're a family-friendly, flexible employer, and we encourage everyone to 'work the believe way'.

For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don't add value.

Where and when you work is flexible depending on the demands of your role, our customers' needs and your individual work preference (as agreed with your manager).

Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.

about the role
The Senior Insight Advisor will lead and coordinate believe housing's response to Housing Ombudsman enquiries, Stage 2 and complex or high-risk complaints, and support the Customer Insight Team Leader in providing legal, regulatory, and procedural expertise in complaint management

Actively support high standards and performance across the Customer Insight Team by supporting and advising colleagues to achieve outcomes that put things right, are fair for the customer and the business, and drive service improvements.
Ensure the timely coordination and resolution of all Housing Ombudsman and Regulator communications in relation to complaints, undertaking thorough investigations and supporting colleagues in their investigations, effectively recording, and communicating progress/outcomes to all parties.
Liaise directly with customers, external parties, and other areas of the business to resolve enquiries and provide timely, accurate information to the Housing Ombudsman and regulator.
Attend relevant meetings to highlight recurrent themes and raise awareness of trends and learning outcomes, to support the achievement of service improvements both regionally and nationally.

what's on offer?

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £35,021 - £36,270 some of our top benefits and rewards include:

days of annual leave
- working the believe way allows us to be more agile in the ways we work and creates a great work-life balance
- an excellent pension scheme with 27.1% employer contribution. Visit the LGPS member site for more details
- up to four days paid volunteering leave each year

Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.