Customer Service Executive - Solihull, United Kingdom - Secure Trust Bank

Secure Trust Bank

Verified Company

Solihull, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What you will do

You will be responsible for handling daily operational tasks including vehicle funding, inbox management, vehicle funding status requests, and calls with our funded dealers.

Key Responsibilities

Working a Monday to Friday, 9-5pm shift pattern you will review, process, and follow up dealer requests and manage them within our Salesforce system.

Ensuring all dealers are set up quickly and accurately, making certain tasks are closed off in accordance with policy and procedures.

Keeping all key stakeholders are update along the customer journey across Ops, Credit Risk and Sales.

You'll support the team by following up on any salesforce assigned tasks from Dealer Services, Credit, and Risk. Maintaining data integrity of Salesforce and CALMS.

The overall aim of the role is to deliver a high standard of Customer Service. Helping our dealers grow their business and fuelling their ambitions.

What you will bring

Ability to communicate with customers and team members effectively and professionally.
Selfmotivated, independent and able to utilise training and resource material.
Strong customer service approach/skills (Be great with people)
Great communications skills.
Confident user of Microsoft Word and Excel (Training can be provided)

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we've been helping customers and businesses fulfil their ambitions since 1952.

In that time, we've learned that we're more than the sum of our parts. We're a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That's why Secure Trust Bank Group nurtures differences. We understand that we perform better because we're not cast from the same mould.

We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We're an award-winning bank providing savings accounts and lending services to over one million customers. We're Secure Trust Bank Group. We embrace difference.