Receptionist and Administration Assistant - Stroud, United Kingdom - Gloucestershire Health and Care NHS Foundation Trust

Gloucestershire Health and Care NHS Foundation Trust
Gloucestershire Health and Care NHS Foundation Trust
Verified Company
Stroud, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

You will be working within a small friendly Reception Team with many years of experience between them and who will welcome you to the team, share their knowledge and be an integral part of your local induction.


The Reception Team at Weavers Croft are part of a wider Admin Team based at Weavers Croft and Cirencester Memorial Centre and which are lead by the Locality Support Services Manager.


Weavers Croft is a community mental health and learning disability hub whereby we see clients for outpatient and therapy appointments and our very much respected and highly regarded Reception Team play an integral and important part in the care services we provide, by welcoming and greeting clients by demonstrating excellent customer service and putting clients at ease.


  • To provide reception, clerical and administration duties, maintaining an efficient and friendly service to patients, relatives and visitors.
  • To liaise with staff across the Gloucestershire Health & Care NHS Foundation Trust.
  • Support the Locality Support Services Manager and the Reception/Administrative Team in the administrative function as required.
  • To project the professional image of the business through demonstrating excellent customer care in all activities.
  • Welcome clients, relatives, and visitors in a friendly and courteous manner, assisting them with enquiries
  • To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols
  • Recording messages as appropriate
  • To deal with all incoming and outgoing mail
  • To be competent at booking rooms using the computerised room booking system.
  • To be competent in the use of the photocopier, scanning in order to upload documents on to RiO (patient computerised filing system).
  • Photocopying and maintaining adequate supplies of forms and paperwork.
  • To process new files and maintain clients notes and records as appropriate using current RiO System and the Case Note Tracker System.
  • Update building telephone lists as and when required.
  • Assist lunchtime rota in liaison with Reception Team
  • Carry out weekly reception tasks to ensure continuous supply of forms for staff to use, room bookings, message pages and signing in pages.
  • To keep the reception / waiting areas tidy and ensure notice boards are up to date.
  • To provide cover for other administrative staff in their absence or as required by the Locality Support Services Manager.
  • To ensure that mandatory training is up to date.
  • To undertake any other duties as and when required.
  • Acts in ways that; support equality and value diversity. Treat everyone with whom you come in contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity.


At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it.

This is the same approach we take for our employees.

We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards.

The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.


You will be required to work Monday & Friday per week with the scope to work additional hours as and when required.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.


Closing date: 9th November 2023


This post requires the post holder to be able to undertake all statutory and mandatory training and post holders must be able to undertake physical interventions.

Fitness for physical intervention will be assessed by Occupational Health.

A valid UK driving licence plus the use of own transport for business purposes is essential.

For qualifying staff the Trust has a Lease Car Scheme in place and also offers a popular Salary Sacrifice Car Scheme with our partner Tusker.

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