Aftersales Advisor/administrator - Swindon, United Kingdom - BG Automotive Ltd

BG Automotive Ltd

Verified Company

Swindon, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Description & Person Specification
BGA is the aftermarket division of the British Gaskets Group.

We are a world leading original equipment gasket and engine component manufacturer and distributor to many of the world's vehicle and industrial factories.

BGA's mission is to supply the world aftermarket with a full range of original quality engine components. Our ranges are some of the best in Europe with a total of over 30,000 references.

Located in Swindon with excellent transport links to the M4, Bristol is approximately 40 miles to the west and London 82 miles to the east.

Job Description & Person Specification

Key Responsibilities:

Processing warranty claims in a timely and process-led manner, both to customers and suppliers.

Ensuring all data relating to each claim is recorded and validated accurately

Processing customer returns

Communicate in a sensitive way with customers who may disagree with a claim result, whilst upholding and explaining decisions in a professional manner

Training & Experience - Essential

Relevant technical awareness of the automotive sector.
IT skills especially Microsoft Office.
Communicating with customers and resolving issues.
Has worked in a process driven way

Desirable

Excellent IT skills especially Microsoft Office and in particular Access
A technical appreciation of common automotive failure modes

Knowledge & Personal skills - Essential

Highly motivated, confident and enthusiastic
Team working, able to build strong relationships (internally and externally)
Methodical and organised
Analytical approach to problem solving
Articulate, numerate and reliable
Excellent written and oral communication skills
Good attention to detail

Other skills
Eligible to work in UK

Benefits include:

Workplace Pension

Free Parking

Free tea and coffee

Service gifts for 5,10,15 plus years

Salary - Competitive and negotiable

Job Types:
Full-time, Permanent

Benefits: