Application Support Analyst - Glasgow, United Kingdom - Change Recruitment

Change Recruitment

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an experienced 1st Line Application Support Analyst ?

Do you able to write basic SQL queries ?

Would you like to progress your career and become a SQL Developer ?

If so I have a really interesting role for you with my client who is based in Glasgow city centre and they offer hybrid working.

Role responsibilities include:

First line assistance in the form of daytoday acknowledgement and analysis of support requests made to our IT Development Team
Taking appropriate action to resolve support requests
Escalating more complex requests to 2nd Line Support and providing appropriate triage information
Writing SQL scripts to help basic analysis of problems raised
Executing SSIS packages as part of regular support requests
Liaise with stakeholders across the business to help with resolution
Monitor and resolve failures with automated processes
Collaborate with Developers and Specialists within the Development team
Provide regular reporting of BAU requests and resolutions made to the Development team

Required skills:

Previous experience of working in a development support team
A good understanding of SQL
Familiar with SQL Server Management Studio, SQL Agent and SSIS error handling
Ability to use initiative and problem solve
Desire to learn, willingness to take on completely new tasks and work through to resolution

Desirable experience