Service Desk Analyst - Waterbeach, United Kingdom - IT Talent Solutions Ltd

IT Talent Solutions Ltd
IT Talent Solutions Ltd
Verified Company
Waterbeach, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Service Desk Analyst needed for a very exciting client in Cambridge. You will be joining a team of 10 and have room to progress through the ranks.

You will be required to resolve first line issues or allocate as appropriate, you will be the first point ofcontact for IT department and all IT based queries.


Requirements;
Deal with customer enquiries and requests

Provide support for all desktop used technologies

Maintain incident records using Help desk system

Assign tickets and escalate to other technical teams

Assist with the set-up and issue of IT equipment to employees and the recovery of equipment from employees leaving the company

Transport equipment between sites and data centres

Assist in the racking and installation of server equipment in server racks

Assist with the patching of data network connections for servers

Issue peripheral devices and consumable media to the user base within the company

Adhere to all company policies including IT policies

Help enforce IT policies and advise users on policies when required

Provide regular reporting to the Service Desk Team Leader

Work within agreed Service Levels

Provide users with regular feedback on status

Provide group wide status updates to outages

Ensure an efficient and courteous manner is used in all communication

**Essential experience & technical abilities:

-**:


  • Windows desktop support experience
  • Experience of support of printers, laptops, desktops and arranging the repair of hardware equipment with 3rd party vendors
  • Familiar with Microsoft technologies used at the desktop

Preferred / likely experience & technical abilities:

  • Recognised qualification such as MSCE Desktop Infrastructure
  • Knowledge of systems in use by the group

Relevant experience & personal qualities:


  • Educated to degree level or equivalent qualification or experience
  • Experience of quality customer service
  • A motivated team player
  • Customer Service aware
  • Proactive
  • Keen to learn new skills
  • Articulate, literate and able to communicate effectively at all levels
  • Able to demonstrate organisational skills
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