Customer Service Adviser - Skipton, United Kingdom - Skipton Building Society

Skipton Building Society

Verified Company

Skipton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hours:
35 hours per week to support department operating hours

Salary:

£23,909 Per Annum

Closing Date:
Tue, 7 Mar 2023

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation.

We don't have shareholders, we're owned by our members.

Our colleague say Skipton's a great place to work and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

Job Description:

Are you an empathetic individual looking for a new challenge?

We have an opportunity for you to join our Bereavement and Registrations Team to assist with the administration of our customer accounts along with being the first point of contact for our bereaved customers, ensuring their queries are dealt with in a sensitive way with 'right first time' outcomes.

What You'll Be Doing

In this role you'll make sure the customer is at the heart of everything you do in order to optimise the customer experience.

You'll deal with both inbound and outbound calls in order to resolve queries and make sure you accurately update customers accounts and information.

You'll also:

Build excellent relationships with colleagues
Seek to continually improve process and procedures to benefit the team and our customers
Keep up to date with regulations and requirements
Action inbound mail communication, handling important documents with confidentiality
Actioning death registrations, Power of Attorney registrations and Wills
Provide support, training and guidance to colleagues to upskill on processes

What You'll Bring

As you'll be dealing with potentially vulnerable customers it goes without saying you'll need to be empathetic, patient and resilient to make sure the customer gets the right outcome.

You'll be able to manage multiple workloads including telephone queries and administration tasks, making sure your work is accurate alongside delivering a great service to our customers.

The key competencies for this role are:

Excellent customer service skills
Able to work to deadlines in a busy environment
High attention to detail
Able to display empathy when dealing with customers
Able to identify process improvements and recommend changes

We care about our colleagues. So we treat each other like the complex and diverse individuals we are.

Work here is never one-size-fits-all, it flexes around your strengths and needs,

Everyone is held accountable for achieving our common purpose.

The aim is for all of us to do better work, have a better life and enjoy a better balance between the two.