Customer Support Advisor - Coventry, United Kingdom - FireAngel Safety Technology Limited

FireAngel Safety Technology Limited

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working days
Thursday & Friday

Purpose of role

To offer a premium level of service, while playing a pivotal role in a friendly and dynamic Customer Support team.

You will be a driving force to ensure Customer Experience is the central focus and deliver key department KPI's

Principle duties & responsibilities

Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do
Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA
Provide first line support and advice to customers using FireAngel products
Achieve department KPI's targets ensuring the customer service levels we provide are to the correct standard
Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products, product modifications, processes, and regulations
Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions
Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible

Requirements:

5 GCSEs including English and Mathematics.
At least 12 months experience in a customer service role (contact centre or face to face).
Excellent communication skills both written and spoken.
Competent with computer systems and quick to learn new systems.

General duties & responsibilities

General office duties including but not limited to:

Working by the company and department standards and procedures
Performing to meet and exceed the department KPI's
Any other tasks as required by your line manager

Customer Support Values

MERIT is at the heart of everything we do:

Modesty: we go about our business without drama or pretencewe are real, and we are human.

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Enthusiasm: We are vibrant, enthusiastic and passionate about what we do. We believe in our work and have fun doing it.
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Renew ourselves: We aren't set in our ways. We constructively challenge ourselves and each other to be the best possible version of ourselves. Things change and we need to keep changing too.
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Integrity: We make sure things are done in the right way - what we hold to be true
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Teamwork: We are all individuals who work together to make things better and get things done.

Job Types:
Part-time, Fixed term contract

Contract length: 12 months

Part-time hours: 15 per week

Salary:
£9,176.96 per year

Benefits: