Global Customer Support Intern - London, United Kingdom - Awin

Awin
Awin
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Purpose of Position


As a Global Customer Support Assistant, you will be working closely with Micro-SMEs and start-ups in the Spanish market at the most exciting and innovative affiliate marketing network.

You will also provide the first line of support to some of the emerging Advertisers on the network and provide help on how they can make their programme a success.

Awin is passionate about developing people and progressing staff in the business.

The Global Customer Support Assistant will receive training and hands-on experience that will equip them to be a highly valued member of an online and affiliate marketing team.

On successful completion of the placement year and degree, Awin is keen to retain talented interns and progress them in the business.


Key Tasks

  • Provide daily support for our small businesses
  • Manage bounced direct debit processes
  • Assist with closing off account when required
  • Provide valuable feedback to senior members of staff on pain points to help us streamline our offering
  • Attend industry events when required and network with clients

Skills & Expertise

  • Fluent Spanish and English speaker
  • General understanding of affiliate marketing or real interest in the industry.
  • Exude a friendly and professional manner with confidence working with people at all levels and when communicating directly with clients.
  • Possess excellent communication skills, both written and verbal
  • Be highly organised and able to juggle several tasks simultaneously
  • Have impeccable attention to detail
  • Excellent computer literacy including MS Word, Outlook, Excel and PowerPoint

Our Offer
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Flexi-Week and Work-Life Balance:We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
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Working Wherever:Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.
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Welfare: We provide you with a life assurance, travel insurance and a private health insurance that covers several types of health, vision, and dental treatments. Furthermore, you can take advantage of our Cycle to Work Scheme or Season Ticket Loan.
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Health & Well Being:With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
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Development:We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
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Remote Working:You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
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Appreciation:Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support you.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
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