Sales Coordinator - Bristol, United Kingdom - TC Group

TC Group

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Aztec West, Bristol

Longevity:
Permanent, Full Time

Salary:
£22,000 plus OTE of up to £3,600

Benefits:

25 days holiday plus bank holidays (increasing to 30 days holiday with length of service)
Extra paid day off for your birthday
Hugely popular Tech Scheme
Attractive Bike Scheme
Free regular counselling/wellness sessions with a professional/external therapist available
Free gym and spa access for yourself and one other plus food & drink discounts
Wellbeing days
Exciting social events from competition days, bowling, comedy nights etc.
2 additional paid days off per year to volunteer for your chosen charity
Company bonuses and commission structures
Visits from TC's 4 legged friends
Private healthcare services
Pension scheme
Free on site parking
A fun and vibrant team in a great location

Hours:

37.5 hours per week (between the hours of 8:30am5:30pm)

Monday

Friday
No weekends, No bank holidays and Christmas shut down.

Start Date:
ASAP

Our Company:

Here at TC we are all about people, if you are bubbly, enthusiastic and hardworking then TC is the company for you

We are a family run business and everyone within our TC Tribe looks at one another as family, our employees are the heart and soul of the business and where there is hard work there are rewards.

We offer a variety of perks to our TC Tribe such as a day off for your birthday, private health care, free gym and spa access, Tech scheme and more.

At TC, we have a simple philosophy - people are important.

Whether it's the people who use our products, the people who sell them or the dedicated team working here - people are at the heart of our company.

TC provides a wide range of office seating, desking, storage, conference and training furniture, exclusively through the trade, to clients across the UK and Europe.

Job Purpose:

To provide clients with exceptional service from first point of contact to timely delivery, whilst being the face down the phone that easily builds relationships and encourages repeat business.

This is a busy and fast paced role that will involve constant liaising with internal and external contacts and will require a hands-on approach to processing orders and tracking deliveries.

You will need to have excellent customer service skills with experience of building effective relationships with clients.

To be successful you will have strong attention to detail and the ability to multitask as it is essential that all time-sensitive activities are completed on-time, plus the ability to work on own initiative and as a team member.

Main Duties:

Processing customer orders, enquiries and aftersales requirements accurately, promptly and professionally
Daily liaison with merchandise, ordering, sales, customer service and warehouse departments to resolve problems quickly and effectively
Manage incoming enquiries through outlook
Meeting daily deadlines
Communicate company updates with customers and liaise with CRM and FS teams
Communicate effectively internally
Answering customer enquiries within KPI
Confirming order receipt within 24 hours
Achieve KPI's set to hit targets inline with business strategy and exceptional customer service
Working alongside Field Sales, CRM Team, building successful, longterm relationships with regular clients
Engage and follow up on sales opportunities with CRM team
Provide customer/issue/order feedback to Field Sales, CRM team and/or management
Provide effective feedback on processes and/or issues
Raising escalations to the correct managers/team leaders when necessary
Ensuring up to date information is gained from the relevant departments and the customer is kept regularly informed
Running customer reports as requested
Engage with outbound activity to hit sales targets
Other tasks as and when required
Attend and engage in all training provided including outbound sales activity

Skill and Experience:

Experience in this or a similar role preferred
Competent in Microsoft Office
Data processing
Demonstrate ability to multitask effectively

Personal Attributes

Flexibility to move outside the job description as and when required
Desire to help the company achieve its goals
Desire to progress further and take on additional responsibilities in the future
Selfmotivated, positive, confident and selfassured

Job Types:
Full-time, Permanent

Salary:
Up to £22,000.00 per year

Benefits: