Research & Knowledge Client Services Analyst, Law - Manchester, United Kingdom - CB Resourcing Ltd

CB Resourcing Ltd

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Developed and Valued Award winning law firm requires a Research & Knowledge Client Services Analyst. This newly created role will be responsible for improving the promotion, co-ordination and delivery of Knowledge services to the firm'sclients. The firm is committed to career development and takes pride in its Team's open and supportive culture.

They have successfully supported colleagues into promotion to more senior roles within the team, on internal and client secondments, and into newroles within the firm.

Main responsibilities include:

Supports client account teams in ensuring that Knowledge commitments to Clients are logged, met, and reported using appropriate Management Information/Metrics to Management, Client Relationship Teams, and the clients themselves
Supports internal efficiencies and consistency of delivery and approach by centralising and coordinating the delivery of client knowledge services such as training, horizon scanning, and maintaining client portals
Raises the profile of client knowledge services internally and externally, regularly and clearly communicating with key stakeholders across the business and maintaining high quality and uptodate promotion collateral and boilerplate content for clientpitches
Works with colleagues in Research & Knowledge, Business Development, and Knowledge Lawyers to ensure core internal Client Knowledge Services tools are regularly updated; provides appropriate training and support
Analyses client feedback, competitor activity, and market trends to identify best practice and proactively suggest new Knowledge services and solutions for clients

To be considered for this role you will need the following skills and experience:

Relevant experience of working with knowledge and business development professionals in a professional services environment (ideally law)
Relevant experience of knowledge management solutions (intranet/extranets) and software (e.g. SharePoint)
IT literate good working knowledge of Word, Excel, and Outlook
Demonstrable awareness of the value of knowledge services within a professional services context
Demonstrable experience in client

- / customer-focussed role(s)

Commercially minded
Good communications and influencing skills including stakeholder management and negotiation
Proven team player with good organisational skills
Able to work on own initiative to tight deadlines and coordinate competing activities
Confidence to delegate and negotiate work deadlines
Dynamic, and possessing a positive attitude to change
Project Management