Receptionist - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To greet patients at reception in a helpful, polite, and efficient manner.

Check patients in and out of their appointment, booking follow up appointment as require ensuring that the RTT status is correct.

You will also need to clinically code patient's appointments from the outcome forms daily.

Other duties will include making and receiving phones calls and scanning paper work

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Reception Responsibilities

To greet patients at reception in a helpful, polite and efficient manner.
Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
Register patient's attendance on EPR in realtime.
Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.
To book follow up appointments accurately ensuring that the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.
To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.
To ensure that all reception clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNA's appropriately.
To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and to ensure outpatient procedure activity is captured from outcome forms using the HIM chart coding function in EPR.
To make sure the relevant reception area within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.
To be able to prioritise your workload and work with mínimal supervision.
To undertake further training as and when required

Administration

As directed by the patient pathway administrators, assist in any other administrational duties that may be required to ensure full administration service is provided within the Directorate. This may include providing basic cover for the patient pathway administrators during periods of sickness, annual leave or workload increases.
Sort and distribute all post received by the department to the appropriate individuals in a prompt and accurate manner.

Filing and Health records

Use the Electronic Patient Record (EPR) system to locate and track patient's records when requested to do so by members of the administrative or clinical team. Ensure all entries made are accurate and current.
Comply with the requirements of the Data Protection Act, Access to Health records Act and legislation issued in relation to confidential data.

Communication

Communicate with patients, carers, clinical and nonclinical staff via the telephone and face to face in a confident and polite manner, whilst maintaining patient confidentiality. Conversations can be of a sensitive and complex nature.
Where necessary, during periods of absence, take incoming calls directly if appropriate.

Miscellaneous

This job description is an outline of the key tasks and responsibilities of the Receptionist and is not intended as an exhaustive list.

The job may change over time to reflect the changing needs of the Trust and its services as well as the personal development needs of the post-holder.

Any variation will be agreed in advance between the post-holder and the relevant manager as part of the continuing process of management review and development