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  • Out of Hours Medical Receptionist – Bank - St Helens - Primarycare24

    Primarycare24
    Primarycare24 St Helens

    2 weeks ago

    Default job background
    Description

    Job Description

    We are seeking an Out of Hours Receptionist to provide a first point of contact for our patients and visitors.

    The ideal candidate will be flexible to meet the demands of evenings, weekends, and overnight shifts at our PC24 sites within Liverpool, Halton, South Sefton, Southport, St Helens, and Warrington.

    Key Responsibilities

    • Provide exceptional customer service, ensuring a responsive, courteous, calm, and efficient experience for patients and visitors.
    • Respond to situations with a positive and flexible approach, supporting patient care and well-being.
    • Perform security checks, prepare clinical rooms, and complete closure procedures as required.
    • Greet patients and visitors professionally, logging their arrival into the clinical computer system.
    • Handle administrative queries and requests from patients in a timely and efficient manner.
    • Maintain patient confidentiality at all times.
    • Offer operational support to the onsite clinical team.
    • Familiarize yourself with and adhere to PC24 Standard Operating Procedures.
    • Ensure seamless handovers to incoming staff.

    Requirements

    • Excellent verbal and written communication skills.
    • Experience working as part of a team and independently.
    • Good IT skills, including Microsoft packages; Adastra experience is desirable.
    • Flexibility to cover varying shifts, including evenings, weekends, and overnights.
    • Able to travel to multiple sites across the designated areas.

    About Us

    Primary Care 24 (PC24) is a not-for-profit social enterprise delivering NHS contracts exclusively. We reinvest surplus funds in patients and staff, striving to make primary healthcare accessible to everyone.

    What We Offer

    • Competitive hourly rate: £11.55ph.
    • Zero-hour contract.
    • Annual leave payment in lieu (pro rata).
    • NHS pension scheme.
    • Eligible for blue light card.
    • Colleague wellbeing package (Subject to T&C's).

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