Senior Refuge Worker - Cornwall, United Kingdom - Cornwall Refuge Trust
3 days ago
Description
PLEASE EMAIL FOR AN APPLICATION PACK
Hours (Full Time)
37.5 hours per week, based on Monday to Friday 9am - 5.30pm.
Rate of Pay
£29,347.5 per annum (£ £16.56 per hour). Pay starts at the bottom of the scale.
Paid monthly in arrears on the last working day of the month, direct into bank account.
Holidays
28 days including bank holidays, rising by 1 day for each completed year of service to a maximum of 38 days after 10 completed years of service.
Probationary period
6 months, with interim review after 3 months.
Duration of post
AIMS OF THE POST:
- To support the Residential Manager in ensuring the smooth running of the refuge.
- To meet with Residential Manager regularly to discuss work plan.
- To attend regular supervision with Residential Manager.
- To work in collaboration with partner Senior Refuge Support Worker.
- To provide 6weekly supervision to the Resettlement Workers and Refuge Support Workers you are responsible for.
- To facilitate daily handover meetings delegating tasks to team members, including volunteers, as required at the refuge.
- To give direction, training and support to the Refuge Support Workers based at the refuge and Resettlement Workers.
- To complete weekly statistical returns to external agencies as required.
- To support the Residential Manager in completing quarterly statistical returns to funders and other reports as required.
- To ensure daily, weekly and monthly health and safety inspections are completed including weekly fire drills completing any actions as required.
- To attend to health and safety matters immediately.
- To ensure all refuge building maintenance is completed immediately as required.
- To oversee the Resettlement Project.
- To maintain data storage and monitoring systems and support the Residential Manager in report preparation.
- To work with Residential Manager in ensuring comprehensive staffing levels (Refuge & Helpline) are maintained.
- To support service users in adhering to refuge house rules and dealing with the breaches of those rules under the direction of the Residential Manager.
- To facilitate mediation, if agreed, between residents in conflict.
Working within the team, to be responsible for:
- Offering emotional and practical support to all residents either in person or through your staff team.
- Answering the Domestic Abuse Helpline, offering information, advice and signposting support to people impacted by Domestic Abuse.
- Carrying out administrative, monitoring and reporting tasks as necessary.
- Working to and participating in evaluation and review of the organisation's policies and practices.
- Reporting statistical data regarding individuals and families supported in refuge and via the helpline.
- Ensuring the wellbeing and safety of all residents and callers to the helpline.
- Support with the day today running of the refuge project, including the premises.
- Providing training & opportunities for refuge volunteers.
TASKS AND RESPONSIBILITIES
1. Taking initial requests and referrals from potential clients and ensuring suitability for services offered in line with CRT policies and procedures.
1.1. Provide information and support to all residents.
1.2. Arrange safe accommodation, in refuge or elsewhere, including referring on to statutory and other voluntary agencies.
1.3. Admit new residents, settling in, ensuring room is clean and equipped, and completing paperwork and statistics working with the Residential Manager.
1.4. Attend to helpline calls as required.
1.5. Make initial assessment of needs, supporting emotional needs; ensure access to other CRT services, especially children's and counselling services.
1.6. Follow up and regularly review and record support needs.
1.7. Work with other relevant agencies as appropriate, offering information and support with legal issues, child & adult safeguarding issues, health, housing, benefits entitlements, schools and playgroups, adult education, child contact with absent parent, etc.
1.8. Complete and submit MARAC referrals as require, providing representation at MARAC meetings for high risk service users
1.9. Ensure that house rules on safety, confidentiality and comfort are maintained.
1.10. Ensure residents weekly charges records are updated weekly.
1.11. Ensure weekly charges bills are issued to current residents and charges due collected.
1.12. Keep daily records of each resident's progress and support needs, sharing information with colleagues as required and during daily handovers.
1.13. Assist in finding move-on temporary or permanent accommodation.
1.14. Facilitating a weekly support group and monthly house meetings.
1.15. Working to provide opportunities for refuge volunteers.
1.16. Ensuring that the premises are safe and secure in line with health and safety policies and procedures, reporting and arranging repairs for any maintenance issu
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