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Customer Support Coordinator - Uckfield, United Kingdom - Lloyd Recruitment Services Ltd

Lloyd Recruitment Services Ltd

Verified Company

Uckfield, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Lloyd Recruitment Services are working with a reputable company based on the outskirts of Uckfield and are currently in search of a Customer Support Coordinator on a 12 month FTC basis.

Overall Job Purpose

To ensure the smooth day to day running of all regional export orders by following all procedures implemented by the Customer Service department and by dealing promptly and accurately with all administrative aspects of each order
To process and input customer orders, into the Company's Sales Order Processing system within the agreed timescale and ensure all contractual requirements are adhered too and recorded in the Order file
To support the overall contract sales function and operation linked to the contract development. Specifically, to process sales orders promptly and professionally, handle any related enquiries, and support the fieldbased contract team for the UK salesregion
To provide quotations for nonstandard equipment to Customer Centres and Distributors
To assist with the logistics of transportation of goods where required

Key Responsibilities:

Accurate inputting of customer orders into the Company's Sales Order Processing system
To coordinate with customers, as required ensuring that all orders variations and purchase orders associated with the order are documented
Ensuring that all orders are correctly invoiced at dispatch and within the month. Raising any credits required in collaboration with the finance department
Produce accurate detailed sales order reports as required for clients drawing on knowledge of the client's order history and data provided by the IT systems
Encourage professional development with all team members to ensure the team's goals are met
Represent the Company at all times, in an effective and professional manner and to be responsible for your own safety
To be respectful of Company property and colleagues
To undertake any other related tasks, responsibilities or assignments, as requested by the Customer Service Manager or Senior Management

Person Specification:

Essential_
Proven, demonstrable experience working in a busy telephonebased customerservices role
Previous CS experience
Excellent telephone Manner
Good Communication skills
IT Literate
Good organisational skills
Desirable_
Previous administration work within an engineering/manufacturing environment
Previous experience working in Import/Export environment
Language skills

Five Core Competencies