Assistant Customer Liaison Officer - Nottinghamshire, United Kingdom - Gallifordtry

Gallifordtry

Verified Company

Nottinghamshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Note for Recruitment Agencies:
_

We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release._
We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable please direct all queries to the relevant Resourcing Partner._

Assistant Customer Liaison Officer - Environment

(Mansfield Green Recovery - Severn Trent)

Mansfield

What you will be doing:

An opportunity has arisen for a Assistant Customer Liaison Officer to join the team at Galliford Try.

You will work specifically on our Mansfield Green Recovery Programme on the Severn Trent Water AMP 7 programme, where our role is to provide 100's of Sustainable Urban Drainage solutions across Mansfield Town within the community areas.

This programme is a new business stream for Galliford Try and is likely to grow substantially in the next Capital Framework Investment period.

You will be based with the programme team in Mansfield, principally at one of 2 hubs, the Pre-Construction Office in Mansfield Civic Centre, and the Construction Site Offices at Mansfield Waste Water Treatment Works, with the opportunity to travel across multiple sites/projects across the programme.

As Assistant Customer Liaison Officer, it will be your responsibility to support with the planning and implementation a co-ordinated programme of communications to strategic stakeholders, to support the efficient delivery of SUDs with Severn Trent Water, in line with Severn Trent's Customer and Community First Best Practice Guidelines.

Day-to-day, you will support the project delivery teams in aspects of customer liaison; assisting with monitoring and auditing of customer care processes and procedures and interfacing on customer care issues between Severn Trent, Galliford Try and the stakeholder.

You'll be involved with formulating communication strategies for the efficient delivery of projects including measuring objectives; measures of evaluation; tone; positioning; formulation of key messages; stakeholder identification and engagement and the most effective channels to use to achieve optimum impact.

You will provide support to the Construction and Site Managers by ensuring Pre Works forms, Bulletin Board forms, Customer Impact Assessments (CIAs) and Customer Management Plans (CMPs) are in place at project start up and reviewed before every Stage Gate.

You will play a pivotal role in stakeholder engagement, assisting the Customer Liaison Officer in maintaining KPI's, alongside producing Galliford Try corporate literature, presentations, internet updates, Yammer and newsletters as well as taking responsibility for organising, attending, and hosting events such as Public Open Evenings/ Presentations, School visits and volunteering activities.

It will be your role to work in liaison with Severn Trent's Project Community Relationship Advisors to provide a co-ordinated support to delivery teams; ensuring that the mutual reputations of both Galliford Try and Severn Trent are maintained effectively.

About You:

Alongside your proven experience in customer liaison and excellent people and influencing skills, we're seeking individuals with strong communication skills and well developed writing skills as well as being fully conversant in the use of standard software packages.

Residency in the East Midlands area is paramount, as this role will be very much hands-on out onsite frequently during the week.

Experience in a multi-site business, customer-facing role or Water Industry experience is desirable, but not essential.

You will also be able to demonstrate the following key attributes;

Desire to understand and promote the Company purpose, vision, values and culture
Organised, structured and professional, with a passion for excellence, striving to delivering the best.
Flexibility, resilience and the ability to influence and build relationships with key stakeholders. Demonstrating strong ethical standards with openness and honesty.
Commitment to the provision of excellent customer service, passionate, committed and enthusiastic in all that you do.
A selfstarter with a cando attitude and a desire to pick up new challenges. Dedicated to working together to achieve results.

What We Can Offer in Return:

With an impressive order book of over £3.2 billion we are one of the industry's leading principal contractors, affording you the opportunity to work on some of the UK's most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals.

You will be joining diverse teams working at a high professional level with exceptional levels of commitment.

With an ambitious strategy, we're poised for further growth and success, so if you're committed, talented and enthusiastic, Galliford Try is the right place for you.

We are committed to maintaining the physical and mental wellbeing of all our p