Customer Service Assistant - Liverpool, United Kingdom - CSP U.K. LTD

CSP U.K. LTD

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues.

This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Responsibilities:

Analyze customer needs and provide appropriate solutions or recommendations
Enter customer information and interactions accurately into the system
Upsell products or services to customers when appropriate
Handle customer complaints or escalations with professionalism and empathy
Collaborate with other departments to ensure timely resolution of customer issues
Maintain a high level of product knowledge to effectively assist customers

Qualifications:

Excellent communication skills, both verbal and written
Strong data entry skills with high accuracy
Ability to handle multiple tasks simultaneously while maintaining attention to detail
Exceptional phone etiquette and active listening skills
Previous customer service experience is preferred but not required

Job Types:
Full-time, Permanent

Pay:
From £25,955.45 per year

Benefits: