Customer Service Representative - Loughborough, United Kingdom - Thermo Fisher Scientific

Thermo Fisher Scientific
Thermo Fisher Scientific
Verified Company
Loughborough, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Representative

Loughborough


When you're part of Thermo Fisher Scientific, you'll do exciting work, and be part of a team that values performance, quality and innovation.

As part of a successful, growing global organization you will be encouraged to perform at your best.

With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.


What will you do
Day-day delivery of dedicated service, over multiple work streams, within a complex fast-paced Customer Service environment.

You will act as the first point of contact for all external/internal customer service queries and are key to ensuring customers view Thermo Fisher Scientific as the company to partner with.

Supporting the Customer Service Team daily in their quest to achieve our mission.


Key Responsibilities:


  • Efficient and accurate entry of orders.
  • Is a customer advocate. Owns customer issues and resolves sophisticated or difficult customer queries and works with a wide range of stakeholders to address them, providing a high and efficient level of customer service.
  • Takes ownership of customer followup and communication.
  • Strives to exceed set SL's and Individual/Department/Company Targets.
  • Handles all queries within the established process.
  • Strives to continuously improve the processes they work with as well as how they deliver service to the customers, using defined company methodology.
  • Participate in the departmental training plan and commit to a focus on continuous personal improvement.
  • Effectively plans and prioritises workload every day to avoid backlogs.

What we looking for:


  • Track record of being able to multitask and work in a flexible and fastpaced office environment.
  • Familiarity and success within a targetdriven workplace.
  • Previous experience in business administration and data entry.
  • Attention to detail.
  • Be persistent, selfdirected, and results oriented.
  • Able to influence and work effectively across the organisation.
  • Proficiency in English, verbal and written.
  • Appreciation and understanding of how to deliver 'good' customer service
  • Familiarity with Computerised Order Management systems
**About Thermo Fisher Scientific
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