Community Programme Support - London, United Kingdom - Heathrow

Heathrow
Heathrow
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Heathrow's vision is simple:
to give passengers the best airport service in the world. It's an ambitious goal, where success depend s on the crucial work o f our Services team. We're the ones who keep things moving for the millions of passengers who travel with us every year.


Together, we create a seamless experience across the whole passenger journey, from Heathrow's road and rail network, to our award-winning terminals and VIP offering.

First and foremost, it's about delivering excellent operational performance, every day.

For those in Engagement and Solutions Delivery, it's also looking for new ways to drive improvement and push the boundaries of the service Heathrow can deliver.

You'll join a team that instinctively knows how to keep things flowing and what makes people tick. It's about being friendly, focused and helpful - stepping in before you're even asked.

You'll be working in a rewarding environment, with training and support so you can always be at your best and grow your skills.

Most importantly, y ou'll be given real accountability and a chance to take ownership. This is an opportunity to make your mark on the experiences of countless passengers.


As a part of the Services - Programme Support role you will support the co-ordination of our Heathrow 'Here to Help Programme' and support the 'Volunteer Programme'.

This means liaising with teams and colleagues across our airport to look for new ways to drive improvements and create even better experiences.

This role is Monday - Friday.

However, to the nature of this role and the programmes you will support, you may need to work outside of your regular hours during times of disruption.


  • Managing the booking systems to ensure all new starters and leavers are processed through so they can register in the appropriate Programme.
  • Actively support the Here to Help coordinators to deliver the best experience for Here to Help colleagues.
  • Managing the communications to be put into the booking system for distribution, working closely with our Business Partner in Communications.
  • Supporting on the engagement with the community on a regular basis providing support with anything they are struggling with around standby shift allocation, sign up, uniform etc.
  • Organising and communicating support for social events and 'Thank You' events.
  • Producing communications materials, such as monthly Volunteer Newsletter publication.
  • Ability to work under pressure within a fastpaced environment whilst delivering excellence in service to our colleagues and customers.
  • Ability to build and maintain relationships across multiple departments and Team Heathrow organisations.
  • Experience communicating, verbal and written, to a wide audience on different levels from Exec to frontline.

Ideally, you'll also have:


  • A knowledge of Heathrow's operation is desirable.
Heathrow brings the world closer together. Our airport facilitates the global travel and trade that keeps the economy moving.

It's a place like no other - a city within a city - where colleagues connect around a common goal, giving our passengers the best airport service in the world.

There is a world of opportunity at Heathrow. You'll reach your full potential within our inclusive and supportive culture, whilst helping us to deliver our ambitious plans. Not only are we growing to welcome millions more passengers each year, we're also transforming our industry.

Sustainability is at the heart of Heathrow and we're leading global efforts on decarbonisation, so that aviation continues to be a force for good in our world.

Taking the journey with us means living our values. Doing the right thing. Keeping everyone safe. Working together. Treating everyone with respect. Giving excellent service. Improving every day. Our ever-changing airport runs on teamwork and creativity. A career at Heathrow is welcoming, diverse, challenging, exciting, and rewarding.

Join Heathrow and grow your career in an airport that matters to millions.


Our rewards


We offer competitive salaries and excellent benefits, along with performance-based annual bonuses, our longer-term Share in Success Bonus plans, generous annual leave allowances and market-leading pensions.

With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work.

And we'll provide learning and development opportunities to help you reach your full potential.


Working Location
Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport.

All roles involve some on-site working each week, so you'll need to be based in the UK and within a commutable distance to Heathrow.


Sustainable Travel to work
Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

**Equal Opportunities
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