In-hire Handler - Paignton, United Kingdom - Emmerson Ross Recruitment

Emmerson Ross Recruitment

Verified Company

Paignton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a skilled customer service professional looking for a new and exciting challenge?

This is a fantastic opportunity to work for an established and growing Accident Management Company that has an exciting and successful future.

You will be an important part of a small high performing team that supplies replacement vehicles resulting from Road Traffic Accidents.

While learning in your day-to-day role as our In-Hire Handler we will provide you with knowledge and skills to support you in your exciting career.

We are looking for people with a positive attitude and a hunger to learn, we're more interested in potential than "the finished article".

The Job
We provides hire vehicles to individuals who have been involved in road traffic accidents.

The role of the In-Hire Handler is to monitor how the customer's claim for the damage to their vehicle is progressing whilst the customer is in a hire vehicle.

Responsibilities:

To speak to a variety of individuals insurance companies, claims management companies, solicitors, garages, engineers and clients.
Carry out the necessary claims monitoring and to request outstanding information from a number of parties, such as documentation from clients, witness statements and comments on liability from insurance companies.
To ensure that steps are being taken to repair the customer's vehicle as soon as possible the process being that the repairs need to be authorised, parts ordered, the vehicle booked into a garage for repairs, repairs started, repairs completed and the repaired vehicle successfully delivered back to or collected by the customer.
Where the customer's vehicle is not repairable and the client's own insurance company or solicitor is dealing with the claim, the Inhire handler will be monitoring the claim and liaising with the interested parties to ensure that the claim is proceeding as swiftly as possible to conclusion this may involve obtaining the vehicle valuation, discussing this with the client to obtain agreement, confirming the valuation in writing and assessing whether any objection that the client has to the valuation is reasonable in the circumstances.
To prepare the file to be passed to the accounts department at the end of the hire period. This involves ensuring that the rates of hire to be charged are correct within the relevant guidelines and accurately recording the hire rate and hire dates.

About You

As our In-Hire-Handler you will have at least 2 years' experience in a telephone based customer service role and be able to demonstrate strong negotiation skills with the ability to understand and follow written guidance coupled with high levels of attention to detail.

Our most successful people are confident in their own ability, self-sufficient, self-motivated with the ability to be assertive and persistent when required.

Does this sound like you?

Other skills we look for:

Good telephone manner and communication skills
Accuracy of recording information both in claims management systems and claims portal
Ability to maintain and us database to manage work load
Ability to follow procedures and guidelines
Ability to problem solve and think around issues
Ability to present a reasoned argument in the event of a dispute

Benefits for you

Starting salary £23,000 per year rising to £24,000 after probation
Monthly performance bonus £100
Contributory pension scheme
Salary reviews and opportunity for progression
Staff discounts

This is a permanent role working 9am to 5.30pm Monday to Friday.

Job Types:
Full-time, Permanent

Salary:
From £23,000.00 per year

Benefits: