Network Consultant - London, United Kingdom - Block Solutions Ltd
Description
About Block
Block is an IT innovation business, offering expert consultancy, business transformation and managed services that empower customers to do great things.
We're passionate and enthusiastic about what we do, and we use our expertise along with our technicalcapability work in partnership with our customers to help increase productivity, accelerate growth and deliver outstanding user experiences through our technology and service propositions.
The Opportunity
As the Networks Consultant delivers support and proactive managed services from our clients site in London.
You will be responsible for ensuring that networking managed services are delivered to Block's internal staff and enterprise clients within agreedservice levels.
Focus is in meeting our client's business, technical and IT service management needs. The result being right first time, quality managed services.Role Responsibilities
- First contact call handling services
- Recording and monitoring of all fault calls & requests for service
- Deliver incident and problem management activities to agreed service levels
- Deliver monitoring and managed services activities to agreed service levels including: Requests for Service / Real time monitoring and alerting / Capacity management services / OS Patch Management services / Back Up Services
- End of Life/End of Sales Lifecycle Management services
- Hardware and software maintenance and management
- Vendor TAC management to agreed client service levels
- Production and maintenance of technical methods to enable the successful delivery of services
- Ensure ongoing document management control including technical operating policies and procedures production
Skills, Knowledge & Experience
- Cisco CCNA Routing & Switching
- Strong technical background, working towards achieving professional level technical capabilities (CCxP qualified)
- Proven technical experience operating technical infrastructure in enterprise network environments. Technology areas include
-
Security
- ASA, FirePOWER, ISE, ACS, Stealthwatch, DNS Umbrella, Threat Grid, AMP for Networks, Identikey, NetScaler
Wireless:
- Wireless Networks (Cisco Wireless Controllers, Access Points, End Points), Cisco Prime, MSE, Guest Services, RF Planning and CMX
Routing & Switching
- Cisco Catalyst and Nexus family access switches, Cisco routers, Software Defined Networking, DNA Centre
Data Centre Networking (DCI)
- Cisco Catalyst and Nexus family DC switches, MDS switches, Data Centre Network Manager (DCNM)
- Block is an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. This person specification is designed to helpmembers of Interviewing Panels judge the qualities of interviewees in a systematic and consistent way and in accordance with Block's equal opportunities policy._
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